Sr Professional Services Consultant

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As a Professional Services Consultant, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful, hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution. Working closely with customers, solution consultants, and project managers, you will implement PAB according to best practices and customer-specific needs. Beyond deployment, you will be a proactive driver, navigating complex environments, anticipating roadblocks, and accelerating our customers' journey to a Zero Trust architecture. You will solidify customer partnerships with Palo Alto Networks by ensuring they successfully adopt and maximize the value of PAB. If you thrive on technical challenges, leading complex deployments, and being the face of strategic, results-driven implementation, this is your next career move. Your Impact - Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value - Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies - Drive Adoption: Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.G., GPO, MDM) - Be a Proactive Technical Advisor: Serve as the go-to expert for PAB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement - Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution - Document and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators - Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development - Maintain expert-level understanding of Prisma Access Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency Qualifications Your Experience - 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer - Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity - Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN) - Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion - Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis) - Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders - Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0 - Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers - Knowledge of Prisma Access deployment, architecture, and traffic flows - These skills are desired and will be prioritized, accelerating time-to-value in the role: - Basic knowledge of enterprise tools for large-scale device deployment (e.G., Microsoft Intune, Jamf, SCCM) - Industry certifications such as Palo Alto Networks (PCNSA, PCNSE), CISSP, or cloud-specific security certifications - Basic scripting ability (e.G., PowerShell, Python) for automation or data manipulation Additional Information The Team Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.