Senior Executive

12 hours ago

Thane MH IN LANXESS Full time

Job Highlights This role requires strong operational expertise to manage end-to-end customer service operations foster external customer and distributor relationships and lead digital transformation initiatives to improve efficiency and business outcomes Manage complete sales order processing across domestic export indent and high-seas sales markets India Sri Lanka Bangladesh Nepal Customer service operations including intercompany purchase orders local sales Monitor weekly outstanding receivables follow up with customers and escalate issues where required Prepare receivables status reports to achieve targeted DSO and ensure healthy cash flow Support complaint management by coordinating internal communication and resolution Monitor sample distribution to global sites and maintain sample inventory Drive inventory planning logistics optimization and cost efficiency to ensure timely order fulfilment Support ERP migration projects Axapta to SAP SAP L4P rollout ect including process mapping data validation system testing and user training Contribute to digital transformation projects RPA online marketplace adoption to enhance operational efficiency and customer engagement Ensure compliance with ISO standards customs regulations and SOPs proactively mitigating operational risks Collaborate with cross-functional teams both internally and externally to deliver service excellence and support business growth Experience and Skills Specific Education Any Graduate Work Experience 5-10 Special Skills Customer Service Excellence Order management customer retention complaint resolution logistics optimization inventory planning receivables management ERP Systems Proficiency in SAP L4P data migration system testing and training Process Improvement Automation Digital adoption process optimization Computer proficiency Advanced excel basic word and formatting skills Collaboration Communication Strong team player effective communicator problem-solver and cross-functional collaborator Contract Type Regular If the chemistry is right we can make a difference at LANXESS speed up sports make beverages last longer add more color to leisure time and much more As a leading specialty chemicals group we develop and produce chemical intermediates additives specialty chemicals and high-tech plastics With more than 13 000 employees Be part of it What we offer you Compensation We offer competitive compensation packages inclusive of a global bonus program and an individual performance bonus program Comprehensive Benefits We provide a mixture of various benefits to support your financial security health and wellbeing including retirement plans health programs life insurance and medical care Work-Life Flexibility We support you in maintaining a balance between working hours and personal life With our global Xwork program we offer flexible working arrangements in all countries in which we operate Training Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education training and knowledge through both formal and informal learning Diversity For us talent matters we welcome everyone who commits to our values We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness Therefore we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential Join the LANXESS team

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