Senior Sales Manager

3 weeks ago

Mumbai, Maharashtra, India Bureau Full time
Job Description

Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders, and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward everyday with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth.

Come join us and help restore trust in online interactions

What You&aposll Do

As a senior sales manager, you will own the customer relationship post-sales, ensuring long-term success, value delivery, and expansion of accounts. You will lead and scale a high-performing team focused on deepening customer partnerships and driving revenue growth through strategic account development.

Responsibilities:

- Build, lead, and mentor the Account Management team to ensure best-in-class customer experience.
- Drive customer retention, satisfaction, and revenue growth across key accounts.
- Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities.
- Serve as the executive sponsor and escalation point for high-value clients.
- Work cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities.
- Define and track key account health metrics to proactively manage risk and identify expansion potential.
- Establish scalable processes, playbooks, and success metrics for account management.
- Represent Bureau at client meetings, events, and in contract renewals/negotiations.

What You Bring

- 12-15 years in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech.
- Proven track record of managing large enterprise accounts and driving renewals and upsells.
- Deep understanding of SaaS business models, customer lifecycle, and stakeholder management.
- Excellent interpersonal, negotiation, and problem-solving skills.
- Strategic thinker who is also hands-on and data-driven.
- Experience working in fast-paced startups and navigating ambiguity.

Nice to Have

- Experience in identity, fraud prevention, fintech, or regulatory tech domains.
- Familiarity with CRM tools (e.g., Salesforce, Gainsight, HubSpot).
- Exposure to global markets and clients.

Why should you choose us

Your growth is our responsibility.

We emphasise on learning and development over material perks and are happier to nourish your mind. If there&aposs a book, course, or program that enhances your work at Bureau, feel free to pursue itwe&aposll take care of the financial aspect.

We believe in flat structures

While we do have designations and reporting managers, our structure fosters a lot more freedom. You can collaborate with anyone, explore job rotations, transition between different projects, and express your opinions openly to whomever you choose.

Homegrown Leaders

Our nurturing environment and specialized programs, like ElevateEngg, have led to success stories where even interns grow into impactful leadership roles over time.

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