AVP/VP-P&C Broker Support
3 weeks ago
In this role as a Subject Matter Expert (SME), you will be responsible for helping the Insurance Service Line grow by developing and executing strategies designed to support our insurance company clients, developing new products and solutions, managing existing products, supporting our sales teams, and managing go-to-market strategies.
This role will be focused primarily on the U.S. P&C insurance markets with an emphasis on commercial lines.
Experience in Brokerage/ Broker Support is a must have.
Responsibilities
• Lead and Co-manage (along with Genpact's client relationship team) a portfolio of existing Genpact insurance brokerage clients
• Develop and manage go-to-market strategies for assigned products and customer markets designed to achieve annual revenue and gross margin targets
• Participate, and sometimes lead, responses to RFP's and business proposals for potential clients.
• To ensure SLAs & deliverables are met within the timeframe of all the teams. Create strategies for remediation of service level issues
• Develop, maintain and nurture long term relationships with key client decision-makers
• Mentoring and monitoring the performance of team members to ensure efficiency in meeting individual & team targets based on quality, inventory and TAT
• Leading operations delivery for the site and enable support across sites
Qualifications we seek in you
Minimum Qualifications / Skills
• Extensive years of experience in Insurance operations.
• Strong Analytical Skills, problem solving and decision-making skills.
• Insurance experience in Broker Operations(Preferred) or P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on, product management, business development or similar role.
• Thorough understanding and expertise in the U.S. insurance ecosystem including distribution, brokerage, technology platforms, data and analytics sources, and trends impacting the market.
• Experience, ability and comfort engaging with senior level insurance company executives
• Experience developing go-to-market strategies including understanding of marketing strategies and tools.
• Excellent communication skills both verbal and written
• Prior P&L responsibilities for insurance related products
Preferred Qualifications/ Skills
• Domain certification is preferred.
Location- Madurai
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