Process Associate- Broker Technical Support Specialist

Job Description

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies
across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook

Inviting applications for the role of Process Associate/ Process Developer - Broker Technical Support Specialist

Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team.

Responsibilities

- Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests

- Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations.

- Calculating adjustments and premiums on policies and other insurance documents.

- Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.

- Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information.

- Monitor and attend to requests via client service platform that require action in a timely manner.

- Help colleagues troubleshoot and resolve basic issues and perform other related duties as required.

Qualifications we seek in you

Minimum Qualifications

- Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written

- Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.

- Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.

- Proficient in English language- both written (Email writing) and verbal

- A strong attention to detail analytical skills and the ability to multi-task are important

Preferred Qualification and Experience

- Relevant years of insurance experience and domain knowledge, especially P&C insurance

- Candidate having Broker (US P&C insurance) experience would be an asset

- Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)

- A strong attention to detail analytical skills and the ability to multi-task are important

- Should be a team player with previous work experience in an office environment required

- Client focused with proven relationship building skills

- Ability to work collaboratively as a key member of a team and independently with minimum supervision

- Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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