Commercial Operations Administrator

4 days ago

Pune, India Parentpay Full time

Job Description Job description: - The Commercial Department is responsible for the sale of product and service propositions to UK and international customers local authorities, support partners, schools, multi-academy trusts and caterers. - The department is made up of the following teams: Sales, Sales Operations, Contracting and Commercial Operations. The Commercial Operations Team is primarily responsible for: - Administering and managing customer contracts from order booking to invoicing and renewal/cancellation. - Maintaining accurate records of customer details and contractlicenses, subscriptions and support in our systems which include Microsoft Dynamics 365, HubSpot and Binary Stream. - Handling and managing customer queries (both written and verbally via phone calls/Team meetings) in-line with business guidelines, ensuring that a prompt and appropriate customer service is provided - It's an exciting time to joinParentPayGroup. As we launch our new Commercial Operations team in Pune, this role presents an opportunity to be part of a transformative journey from the very beginning. You'll play a key role in contributing to a dynamic team that's driving efficiency across the business. With plans for potential growth and expansion, this is a chance to build a meaningful career in a fast-evolving globalorganization. Main responsibilities: - Reporting to the UK-based Commercial Operations Manager, the Pune-based Team Leader will work closely with colleagues in the UK and Pune based Commercial Operations Team, to undertake responsibilities which include: - Day-to-day management and ensuring high performance of the Pune-based Commercial Operations team. - Manage and pro-actively develop the skillset of the Pune-based Commercial Operations team. - Adopt and where required develop, document and embed team methodology and processes with key stakeholders. - Prepare andanalyzecustomer and contract data and team performance data as required to provide useful business insights. - Undertaking and overseeing the prompt, accurate and complete delivery of regular tasks and one-off projects by the Pune-based

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