Principal Consultant

With a startup spirit and 115 000 curious and courageous minds we have the expertise to go deep with the worlds biggest brands and we have fun doing it We dream in digital dare in reality and reinvent the ways companies work to make an impact far bigger than just our bottom line Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people Now were calling upon the thinkers and doers those with a natural curiosity and a hunger to keep learning keep growing People who thrive on fearlessly experimenting seizing opportunities and pushing boundaries to turn our vision into reality And as you help us create a better world we will help you build your own intellectual firepower Welcome to the relentless pursuit of better Inviting applications for the role of Principal Consultant - Quality Analyst Service Now In this role you will be responsible for conducting testing activities improving the existing manual testing procedures and leading the transition from a manual testing focus to one of automated testing This position requires advanced quality assurance and software testing experience Responsibilities xc2 xb7 Work with ServiceNow project manager developers and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications xc2 xb7 Implement ServiceNow Automated Test Framework Test Management and other test tools to verify validate continuous release of ServiceNow major minor enhancement and maintenance releases xc2 xb7 Develop document implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria xc2 xb7 Communicate test goals priorities plans schedule status and results across organization xc2 xb7 Document and report ServiceNow testing verification and validation status and results including details of errors non-conformances recommended remediation and corrective actions xc2 xb7 Participate in Agile release planning for new ServiceNow feature and platform functionality defect fixes and platform optimization xc2 xb7 Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders xc2 xb7 Ensure testing conclusions recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented Qualifications we seek in you Minimum Qualifications B E MCA Relevant degree Prior working experience with ServiceNow Solid understanding of Test approach test plan and test strategy Manual testing experience of ServiceNow applications like Incident Problem Change Request Knowledge CMDB Release modules Understanding of requirement gathering document and experience of converting the same in test cases Understanding of ServiceNow development and objects used in development Experienced in testing of ServiceNow domain separated environments Strong communication and interpersonal skills Preferred qualifications ITSM certification xc2 xb7 ATF micro suite certification xc2 xb7 ISTQB certificationGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation For more information visit Follow us on and Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training