Telecommunications Principal Engineer

2 weeks ago

Hyderabad, Telangana, India TTEC Full time

UK EST- Shift LI- HybridWhat Youll be DoingReporting to the Senior Manager of IT Voice Engineering Infrastructure this key engineering position is responsible for the engineering design deployment management and support for the TTEC Engage SIP and Carrier infrastructure As a member of the SIP Engineering Team this individual will directly engineer deploy manage and support Ribbon f k a Sonus applications and carrier TDM SIP infrastructure General Responsibilities Validate builds for cost savings and drive circuit carrier optimization projects to meet cost objectives New Client Launch Carrier to Carrier customer migrations Technical leader for incidents diagnosis and determining the most effective way of resolving outages supporting L2 associates cross functional teams and vendors Lead Participate in testing new tools and developing operational requirements for monitoring Coordinate testing of installed solution with customer applications Perform vendor interaction service reviews and maintenance Forward thinking in audit and compliance efforts including risk review Keep up to date documentation of procedures Review projects documentation from project delivery teams Drive automation initiatives for the system maintenance activities Participate in an On-Call Rotation and be ready to support the service during non-business hours 5 years Core Knowledge Responsibilities Professional Competencies in Ribbon f k a Sonus products 5200 5400 Session Border Controllers Policy and Translation Services PSX Embedded Management Applications EMA NetScore or Ribbon Protect SIP TDM Carrier Infrastructure SIP T1 E1 DS3 ONS Protocols SIP H 323 QoS DHCP SNMP SS7 ISUP ISDN PRI Routing OSPF BGP EIGRP Codecs - G 729 G 711 OPUS Tools Monitoring Wireshark NetScore NetScout VMWare VMware ESXi vSphere vCenter Knowledge Requirement Desirables Cloud Azure AWS CounterPath BRIA Stretto Licensing BroadSoft Broadworks Cisco core edge routing switching applications hardware and or SIP TDM Gateways ACME Session Border Controller and Translation Services Call Control Call Manager Call Manager Express Avaya Communication Manager Avaya Session Manager Visit www mybenefits ttec com for more information About TTEC Our business is about making customers happy That s all we do Since 1982 we ve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the world s leading iconic and hypergrowth brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams We aim to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued belonging and comfortable being their authentic selves at work As a global company we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way LI- Hybrid

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