Analyst
2 weeks ago
Job Description Job Title: BPO Analyst Call/Chat/Email Audit Process Job Summary: We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service. The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency. Key Responsibilities: Quality Audits & Compliance: - Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines. - Identify service gaps, communication errors, and training needs to improve overall customer experience. - Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions. Performance Evaluation: - Provide constructive feedback to agents and team leads to enhance service quality. - Identify trends and recurring issues in customer interactions and recommend improvement strategies. Process Optimization & Training Support: - Collaborate with team leadto suggest quality and coaching materials. - Develop and implement best practices for handling customer interactions across voice, chat, and email. - Work on process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction. Required Skills & Qualifications: Education & Experience: - Bachelor's degree in any field. - Communication & Attention to Detail: - Excellent verbal and written communication skills. - Strong problem-solving and analytical thinking abilities. Ability to multitask, work in fast-paced environments, and adapt to evolving business needs
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Business Analyst
1 week ago
Mohali, Punjab, India Jeronone Technologies Full time ₹ 2,00,000 - ₹ 3,00,000 per yearJob Title: Business AnalystExperience: 1 YearLocation: Sector 74, Phase 8B, MohaliCompany: Jeronone Technologies Pvt Ltd.Email: Contact: Job Description:Jeronone Technologies is looking for a Business Analyst with around 1 year of experience in an IT service company. The candidate should have good communication skills and basic knowledge of business...
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QA Analyst
1 week ago
Mohali, Punjab, India Jeronone Technologies Full time ₹ 1,08,000 - ₹ 4,94,662 per yearJob Title: Quality Analyst (QA) – Fresher/Entry-LevelLocation: Sector 74, Phase 8B, MohaliMode: Work From Office (WFO)Experience: Freshers / 0–1 YearJob Description:We are looking for a detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will be responsible for testing software applications to ensure they meet the required...
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Quality Analyst
3 days ago
Mohali, Punjab, India vineforce IT services Pvt Ltd Full time ₹ 2,04,000 - ₹ 2,64,000 per yearJob DescriptionVineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Quality Analyst Responsibilities:Develop and execute test plans to ensure that...
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Business Analyst
2 weeks ago
Mohali, Punjab, India 5d26e72f-87df-4876-91cd-dfb1e5537012 Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Title: Business Analyst Payments DomainLocation: MohaliExperience: 4+ yearsAbout the RoleWe are seeking a highly skilled Business Analyst with strong expertise in the payments domain to join our team in Mohali. The ideal candidate will have hands-on experience in UPI, Card Authentication, and Payments Processing, with the ability to translate business...
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Communication Analyst
1 week ago
Mohali, India InfoStride Full timeJob Title: Communication Analyst Experience: 2–4 Years Location: Mohali Work Timing: 12:00 PM – 9:00 PM Job Summary: We are seeking a detail-oriented Communication Analyst with strong analytical skills and hands-on experience in managing operations. The ideal candidate must have practical expertise in Microsoft Dynamics CRM and the ability to prepare...
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Sales Analyst
2 weeks ago
Mohali, Punjab, India Capricorncorp Full time ₹ 6,00,000 - ₹ 8,00,000 per yearCompany DescriptionCapricorncorp is an ambitious startup focused on Product Development, Technical support, and services. Our diverse team of developers, designers, and IT experts leverages decades of combined experience to provide customized solutions for businesses and consumers. Our mission is to equip individuals and organizations with the technology to...
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Finance Analyst
5 days ago
Mohali, Punjab, India Ananta Mentors Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 5,00,000 per yearJob Title:Financial Analyst (CFA Level 1 or 2 Cleared)Location: MohaliExperience:0–3 yearsJob Description:We're looking for finance professionals who have cleared CFA Level 1 or 2 to join our team. The role involves financial analysis, valuation, and investment research across various sectors.Responsibilities:Analyze financial statements and market...
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Data Analyst
2 days ago
Mohali, Punjab, India Needleads Technology Full time ₹ 3,60,000 - ₹ 4,80,000 per yearData Analyst TrainerLocation: 5th Floor, Plot No. 202, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307Experience Required: Minimum 3–5 years of professional experience in Data Analytics and TrainingJob Overview:We are seeking a highly skilled and motivated Data Analyst Trainer to join our team. The ideal candidate should...
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Business Analyst
2 weeks ago
Mohali, Punjab, India Web Bunny Dvelopment Full time ₹ 5,00,000 - ₹ 15,00,000 per yearBusiness Analyst (1–3 Years)Mohali, Punjab.- Immediate Joiners PreferredWe are hiring a Business Analyst to act as a bridge between clients, development, QA, and product teams. The ideal candidate must be strong in requirement gathering, documentation, and Agile delivery processes.ResponsibilitiesGather and analyse client requirements through meetings and...
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Quality analyst
1 week ago
Mohali, India TP Full timeWe’re Hiring || Quality Analyst || International Process ||Location: MohaliKey Responsibilities:✅ Monitor and evaluate calls to ensure quality standards✅ Provide feedback and coaching to enhance performance✅ Identify process gaps and suggest improvements✅ Ensure compliance with organizational guidelinesWhat We’re Looking For:✨ Strong...