Professional, Workplace Experience

JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves The Soft Services Assistant Manager supports the delivery of non-technical facility services ensuring high-quality service delivery client satisfaction and operational efficiency across all soft services operations What your day-to-day will look like Service Delivery Management Oversee daily operations of soft services including cleaning catering landscaping and waste management Monitor service quality and performance against SLAs and KPIs Conduct regular inspections and quality audits Manage vendor relationships and subcontractor performance Team Leadership Supervise and mentor soft services staff and contractors Conduct training programs and safety briefings Manage work schedules and resource allocation Handle performance management and disciplinary actions Client Relations Serve as primary point of contact for soft services inquiries Respond to service requests and complaints promptly Conduct client meetings and service reviews Ensure high levels of customer satisfaction Financial Management Manage soft services budgets and cost controls Review and approve invoices and purchase orders Identify cost-saving opportunities Prepare financial reports and variance analysis Compliance Safety Ensure compliance with health safety and environmental regulations Maintain proper documentation and records Conduct risk assessments and implement safety protocols Manage emergency response procedures Required Skills and Experience Graduation in hospitality management years of experience in facility management or soft services 2 years in a supervisory or management role Proficiency in Microsoft Office Suite Excel Word PowerPoint Basic financial management and budgeting skills Excellent verbal and written communication abilities Strong leadership and people management skills Customer service and client relationship management experience Desired or preferred experience skills Bachelor s degree in Facility Management Business Administration or related field Ability to read and interpret service contracts and SLA Knowledge of cleaning standards and procedures Facility Management Professional FMP Certified Facility Manager CFM Estimated compensation for this position between 6 5 to 10 LPA The salary listed is an estimate and not guaranteed A salary offer will vary based on applicant s education experience skills abilities geographic location internal equity and alignment with market data Location on site Navi Mumbai Kalwa Industrial Area Client DCHI Colt Navi Mumbai Job Profile Engineer-P1 If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together