Department Manager

4 weeks ago

Hyderabad, India Croma Full time

Job Description Role & responsibilities Sales and Performance Management: - Responsible for achieving department targets and KPIs (Key Performance Indicators). - Analyzing sales figures, interpreting information, and forecasting future sales volumes. - Maximizing profits through effective sales strategies and margin management. - Executing plans to maximize sales as set by the immediate superior. - Ensuring attractive merchandise display, layout, and stock replenishment. - Overseeing inventory processes and managing damaged and defective goods. Customer Service and Satisfaction: - Creating a seamless customer service orientation among store employees. - Understanding customer needs and providing optimal solutions. - Handling customer complaints and ensuring timely resolution. - Implementing marketing plans, including catalogues, flyers, and e-commerce. Team Management and Development: - Facilitating the professional and personal development of subordinates. - Cultivating and promoting the company's culture through teamwork and collaboration. - Managing and motivating the store team to increase sales and ensure efficiency. - Training staff on required products. Merchandising and Operations: - Assisting in completing price changes within the department. - Bringing up sales at registers and/or bagging merchandise. - Assisting in floor moves, merchandising, display maintenance, and housekeeping. - Processing and replenishing merchandise and monitoring floor stock Business Operations and Shrinkage Management: - Strategizing to reduce shrinkages in the department. - Managing EPOS (Electronic Point of Sale) systems and SKU (Stock Keeping Unit) creation. - Monitoring trade-in products, inventory management, and logistics control. - Overseeing marketing plans and driving sales promotion initiatives and events

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