Senior Operations Manager

Job Description

Who we are:
R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.

R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Designation: Senior Operations Manager (7M)

Role Objective:

As a team member, the ideal candidate should be able to independently:

. Define, plan, and execute complex projects for all RPS processes

. Coordinate with and manage both internal and external stakeholders

. Ensure seamless project execution and delivery

. Ensure quality standards in project delivery

Driving Operational smart initiatives effectively and efficiently

Essential Duties and Responsibilities:

. On boarding US Healthcare specific Transitions

. Work with relevant stakeholders In India and US to meet the project timelines

. Co-ordinate and work with various functional teams (Hiring, Quality, GTLT, admin etc.)

. Work with US transitions leaders to make sure we understand the needs and timelines

. Contracting co-ordination if any

. Creating and driving project plans in excel

Collaboratively working with Operations and US leaders in executing the New on boardings and operational initiatives

. Network with different departments and leaders

. Program Manage business specific and PAN India projects if any

Certification:

Project management certificate (If any)

Skill Set:

Good Communication skills

. Good Presentation skills and MS Project understanding

. US healthcare basics

. Excellent MS Office Skills and proficient in making leadership level presentations

. Logical decisions as part of efficient problem-solving in their role

Strong AR knowledge

. Emotional intelligence

. Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility.

. Ability to work with cross functional teams and be able to communicate with people at all levels.

. Must be responsible, knowledgeable, convincing, and able to adapt to change.

. Self-Driven, People person and result oriented.

. Flexible towards shift and location.

. Other duties as outlined by leadership.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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