Genesys Customer Solution Design Specialist Gurgaon

5 days ago

Gurugram, India Sampoorna Consultants Private Limited Full time

Job Description Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world. Their principal activities include: - Networked IT services globally - Local, national and international telecommunications services - Broadband and internet products and services - Converged fixed/mobile products and services They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before. Specialties: Telephony, Networking, Cloud Services, Unified Communications Requirements 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated. Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery. At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area. Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services Good customer profile with strong communication and negotiation skills Strong presentation and demo skills, also to be able to conduct customer workshops Good ability to work in a team, and experienced in working with international teams is very helpful Very good control on English as business communication language Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role. Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions. Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.

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