Training Specialist For Gurgaon

1 day ago

Gurugram Noida, India Wipro Full time ₹ 5,00,000 - ₹ 12,00,000 per year

India Customer Care |Training Specialist for Gurgaon & Noida

Exp : 3-5 Years

Location : Gurgaon & Noida

Shift Timing : US Shift-Night (Both Side Transport)

05 Days Week (Work from Office)

Job Description:

Designation: Training Specialist

Wipro Band: B1

Reporting to a Team Manager (Training), the candidate will be accountable for the implementation of new training plans and processes to meet business objectives and conduct domain and client specific trainings.

Additional Info:

  • Aptitude towards Quality Control (maintain Quality metrics as per client standards)
  • Facilitation Skills: Should possess excellent facilitation skills.
  • Adaptability to different styles of training and execution (understanding learners ability and culture -US/Canada)
  • Coaching and feedback skills: should possess excellent coaching and feedback skills
  • Good communication skills (both written and verbal)
  • Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point
  • Has experience in reporting out data or creating dashboards.

Education, Experience and Preferred Skills

  • Total work experience should be 2.5 years or more (after Graduation in any discipline)
  • Experience in Customer Service Preferably U.S. process
  • Experience in US Benefits domain training (preferably Medical & Health Benefits, Payroll, HR benefits etc.)

Responsibilities: -

1. Training Delivery & Support

  • Training delivery on Medical and Health Benefits, Defined Contribution and Defined Benefits.
  • Training on Tools (CSPRO, TBA, Knowledge Central, U-Point, Assist, ALIS)
  • Training on client specific domain and tools
  • Conduct training refreshers and domain boot camps
  • Understand business requirements on domain and contribute to module creation and customization.
  • Understand virtual training environment, virtual training delivery to enhance engagement, participation, and performance
  • Handle day to day batch management and keep training manager and stakeholders updated
  • Measures pre and post-performance improvement of new batches as well as aligned colleagues from the businesses

2. MIS & Data Management

  • Compile, track, and report metrics to measure training effectiveness (Learning plans, course completions)
  • Monitoring learners schedule adherence, learner status report
  • Collation and analysis on participation, behavior, and tardiness
  • Analysis of the mock calls for learners (Call Flow & Domain Knowledge)

3. Stakeholder Management

  • Ensure that delivery expectations are clarified for any ad-hoc requests and business is informed of delays in advance
  • Keeping business informed about the performance and progress of the batch with regular updates/reports
  • Raising red flags in a timely manner to mitigate any delivery risks

4. Team Responsibilities

  • Openness to share and learn best practices in the team
  • Focus on delivering as a team while executing individual responsibilities
  • Maintain schedule adherence (leave planning, shift timing, batch schedules)
  • Openness to share/receive feedback and work on the same
  • Take & demonstrate ownership/accountability of assigned tasks

Note : Looking for Immediate joiners or who can join within 15-20 days maximum. Interested candidates can share their CV's at or with Subject line-Job application for Trainer.

  • Multimedia Faculty

    2 days ago

    Gurugram, Haryana, India MAAC Gurgaon - A Centre of Aptech Full time

    **Job Title**: Multimedia Faculty **Location**: Gurgaon **Job Type**: Full-Time **Experience Level**: 1-3 years (teaching or industry experience preferred) **About MAAC**: MAAC (Maya Academy of Advanced Cinematics) is a leader in animation, VFX, gaming, and multimedia training. We are committed to nurturing creative talent and preparing students for...

  • Training Officer-production

    2 weeks ago

    Gurugram, Haryana, India Capital Placement Services Full time

    **Gurgaon, IMT Manesar** Training Officer-Production (Mechanical/Automobile) - Gurgaon,Manesar Age Minimum 26 years Location: - Gurugram, Manesar Qualification and Experience B.Tech (Mechanical/Automobile) BE (Mechanical/Automobile) or higher (1st division) - Production (preferably related to auto industry) - 2 year Or - Training/Teaching - 1...

  • MNC Hiring For Training Manager For Gurgaon Location

    1 day ago

    Delhi, Gurugram, NCR, India Axis Consultants Full time ₹ 1,45,000 per year

    Need Grads with min 8yrs experience on paper in InternationalAs a Training Manager, min 2yrs experienceSalary up to 14.5lpa (Based on last one)Location- GurgaonWork from OfficeExcellent comms skillsCall for more details:-HR Ritika

  • AM- Bank Reconciliation- Gurgaon

    2 weeks ago

    Gurugram, India Marvel Placements Full time

    Bank Reconciliation Specialist For Gurgaon Location Need candidate with min. 5+ years of experience in BANK RECONCILIATION Must be very good in JOURNAL ENTRIES Share resume at or Call @ Required Candidate profile NEED CANDIDATES WHO CAN JOIN IMMEDIATELY or WITHIN 15 DAYS Need candidate with EXCELLENT COMMUNICATION SKILLS Share resume at or...

  • Opening For Early Years Programme Lead/Specialist(Gurgaon)

    7 days ago

    Gurugram, India KLAY Schools Full time

    Job Description JD for Programme Lead/Specialist-Gurgaon DesignationCurriculum Lead / Specialist Reporting toRegional Curriculum Head QualificationsDegree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory ExperienceMinimum 5 years of preschool industry experience with minimum 2 years of preschool teaching experience General...

  • Sales And Marketing Specialist

    2 weeks ago

    Gurugram, India Camotions Studio Full time

    Company Description Camotions Studio specializes in Business Events, Product Shoots, Real Estate, Team & Office photography, as well as food and fashion shoots. We have covered significant events such as AutoExpo and Vintage Car Rally, and are currently working with prominent clients like ROCA, UrbanClap, and NDTV Band Baja Barat. Located in Gurgaon, we...

  • Admission Counselor

    1 week ago

    Gurugram, Haryana, India Successcribe Overseas Education LLP Full time

    **Key Responsibilities**: - Conduct calling and one-on-one counseling sessions with students to assess academic strengths, interests, and goals. - Provide personalized guidance on course selection, extracurricular activities, and overseas educational opportunities. - Stay informed about educational trends, college admissions requirements, and...

  • Training Specialist

    2 weeks ago

    Noida, India Vensure Employer Solutions Full time

    Position SummaryWe are seeking proactive and adaptable System Training Specialists who will be instrumental in facilitating engaging and impactful training sessions for internal teams and external clients. These individuals will work across diverse HR systems, developing high-quality training content, performing system testing, and driving...

  • Training Specialist

    1 week ago

    Noida, India Vensure Employer Solutions Full time

    Position SummaryWe are seeking proactive and adaptable System Training Specialists who will be instrumental in facilitating engaging and impactful training sessions for internal teams and external clients. These individuals will work across diverse HR systems, developing high-quality training content, performing system testing, and driving continuouslearning...

  • Training Specialist

    2 weeks ago

    Noida, India Vensure Employer Solutions Full time

    Position Summary We are seeking proactive and adaptable System Training Specialists who will be instrumental in facilitating engaging and impactful training sessions for internal teams and external clients. These individuals will work across diverse HR systems, developing high-quality training content, performing system testing, and driving...