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4 weeks ago
Business Development Achieving sales targets for gold loans by acquiring new customers and cross-selling to existing customers Developing and implementing business strategies to increase revenue and market share Assessing local market conditions to identify potential opportunities for new customer acquisition Branch Operations Managing daily branch operations including customer service sales and collections Ensuring smooth functioning of the branch including cash management vault security and compliance with company policies Team Leadership Leading training and motivating the branch team to achieve high performance and customer satisfaction Ensuring proper delegation of responsibilities and effective supervision of staff Compliance and Risk Management Ensuring adherence to all regulatory and compliance guidelines set by the regulator and the bank Identifying assessing and mitigating risks associated with the branch s operations Customer Relationship Management Providing exceptional customer service and building strong customer relationships Resolving customer queries and complaints and collecting feedback for continuous improvement Financial Performance Monitoring and improving branch profitability Managing the book of business and increasing profitability Ensuring timely renewals of loan cases and maintaining a low level of pending renewals Reporting and Audits Preparing reports on branch performance and other relevant data Supporting branch audit teams and implementing corrective actions based on audit findings Job Type Full-time Pay 21 190 62 - 40 000 00 per month Benefits Paid sick time Provident Fund Work Location In person
