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Only 24h Left Senior Support Analyst
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Job SummaryApplication Support Application support and Infrastructure management Identify system Gaps Prepare execute the service Improvement plans To resolve complex L2 L3 incidents manage security incidents Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets Regularly review the nature of incident tickets with a view to fix it permanently Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature Effective engagement with business technology stakeholders for any critical issues Ensure RCAs are performed for high severity issues Flexible to work in shifts inclusive of night shifts being 24 7 application Provide timely workaround solutions for failing issue pattern which requires source code fix Should have adequate knowledge on Java DB2 Postgres SQL Shell scripts and AWS foundations Business Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies Processes Adhere the PSS process followed by GBS group Key ResponsibilitiesPeople Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Responsibility to review production capacity plans and incident trends Risk Management Being a role in production support requires the way in which the risk adherence is strictly followed as per group framework Governance Identify system Gaps Prepare execute the service Improvement plans To resolve complex L2 L3 incidents manage security incidents Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets Regularly review the nature of incident tickets with a view to fix it permanently Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Insert local regulator e g PRA FCA prescribed responsibilities and Rationale for allocation Where relevant - Additionally for subsidiaries or relevant non -subsidiaries Serve as a Director of the Board of insert name of entities Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders CoreBanking PSS team Other Responsibilities Please refer to the strategy section Skills and Experience Java J2EE Rest API SQL querying IBM DB2 Post Gres SQL Knowledge on Linux AWS basics Unix scripting Control-m ADO ServiceNow Excellent communication skill Qualifications Good knowledge on Java J2EE technologies AWS cloud and SQL Querying on Linux platform Any certification on these technologies will be added advantage BE MCA Masters in computer science Any added certification said above will be advantage About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 28392
