Apply Now: Senior Manager, Field Service

Requisition ID 68301 ABOUT WHIRLPOOL CORPORATION Whirlpool Corporation NYSE WHR is a leading kitchen and laundry appliance company in constant pursuit of improving life at home and inspiring generations with our brands The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio including Whirlpool KitchenAid JennAir Maytag Amana Brastemp Consul and InSinkErator In 2023 the company reported approximately 19 billion in annual sales 59 000 employees and 55 manufacturing and technology research centers Additional information about the company can be found at WhirlpoolCorp com The team you will be a part of The Field Service Commission team performs emergency repair preventative maintenance and installation on a 24 7 on-call basis with regional responsibility for electrical and or mechanical equipment and systems Performs on-site preventative maintenance routine repair and calibration after installation Provides technical support and training to customers on operational or maintenance aspects of system equipment Your responsibilities will include Team Leadership and Development Lead mentor and manage a team of Area Service Managers ASMs to achieve individual and branch service targets Conduct regular performance reviews provide feedback and identify opportunities for professional development Branch Service Targets Develop and execute strategies to achieve branch-specific service targets including Net Promoter Score NPS service quality parameters and customer satisfaction goals Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions Service Operations Oversight Ensure seamless coordination and communication among ASMs to optimize service operations within the branch Supervise the implementation of service policies procedures and standards to maintain a high level of service excellence Collaboration with Stakeholders Collaborate with other departments such as Sales and Marketing to align service objectives with overall business goals Build strong relationships with trade partners addressing concerns and ensuring effective collaboration Budget Management Work closely with the finance department to manage the branch service budget effectively Optimize resource allocation to ensure cost-effectiveness while meeting service targets Training and Development Develop and implement training programs for ASMs and service teams to enhance technical skills customer service and product knowledge Foster a culture of continuous learning and improvement within the branch Reporting and Analysis Generate regular reports on service performance analyze data and present insights to senior management Provide recommendations for process improvements and efficiency gains Minimum requirements 8 to 15 Years of Proven Track Record as a Service Manager preferably in a Consumer Durables Home Appliances industry Karnataka territory exposure is a Must Connect with us and learn more about Whirlpool Corporation See what it s like to work at Whirlpool by visiting Additional information about the company can be found on and At Whirlpool Corporation we value and celebrate diversity Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity religion sex pregnancy gender expression or identity sexual orientation age physical or mental disability veteran status or any other category protected by applicable law