Customer Service Associate

2 days ago

Gurgaon Haryana, India American Express Full time

At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account Also they do preventive work to avoid future over dues with accounts that have a high exposure How will you make an impact in this role Fraud Chat Global Fraud - Blended profile Visualize simplify end to end card member experience Enable drive process improvement based on voice of customer feedback Strive to Customer First Resolution CFR and reduce bad demand Comprehend Respond to all Customer Queries Through Chat or Phone as required with Immediate Resolution Real Time to ensure Customer Satisfaction Deliver to all the key metrics as per organizational goals Adhere to Quality and Compliance Guidelines Adaptable Customer Centric Approach to situations to deliver superior service personalization Empathy in Communication Able to address 2-3 conversations simultaneously Minimum Qualifications Graduates Under-graduates with 1-7 years of experience in customer service domain Versant 4 Skills Voice Above 57 above Quick Navigation Ability Web Savvy Basic Troubleshooting Knowledge Multitasking Ability to Toggle Between Screens Tools Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering extraordinary service in every interaction with our customers The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis Analytical and problem-solving skills with strong attention to detail Preferred Qualifications Chat Experience is preferred but not mandatory We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations

  • Associate- Customer Service

    2 days ago

    Gurgaon, Haryana, India Alight Full time

    Our story At Alight we believe a companys success starts with its people At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight Our Values Champion People be empathetic and help create a place where everyone belongs Grow with purpose Be inspired by our higher calling of improving lives...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service Associate

    2 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-37k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time,...

  • Customer Service Associate

    5 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    5 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    2 weeks ago

    Gurgaon District, Haryana, India VCosmos Full time

    Work Mode : Work From Office Position :Customer Success Associate Skillset: Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors Qualification : Graduate from any field Experience : Fresher and Experienced both can apply Location : PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Salary...

  • Customer Service Associate

    7 days ago

    Gurgaon, India The Luxury Closet Full time

    **About us** The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer. Our aim is to unlock and curate the most valuable and exclusive closets...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India The Artarium Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionArtarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...

  • Customer Service Assistant

    5 days ago

    Gurugram, Haryana, India Shiv Sai Associate Full time

    Customer support Query handling English must be fluent Coordination Report preparation Pay: ₹26,000.00 - ₹28,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (preferred) Work Location: In...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Designs & words Full time ₹ 3,20,000 - ₹ 3,43,000 per year

    Customer Service Associate – International Voice Process (UHG)Location: Gurgaon – Sector 21 (initially may report to Sector 30)Experience: 0–3 years in International Customer Service (UG freshers not eligible)Education: UG / Graduate / Post Graduate (UG must have experience)Shifts: 24x7 (Majorly Night Shifts)Salary: ₹3.2 LPA (Freshers – ₹23K...