
Clinical Quality Agent
2 days ago
Job Description : Clinical QC Agent
Criteria
- Graduate in Sciences - Medical Sciences preferred
- Fluency in English and Hindi mandatory, fluency in regional languages desirable
- Adept to work with MS Office - Word, Excel, Powerpoint
- Clinical work experience 3 yrs desirable
- Good communication and analytical skills
- Empathetic individual
Work
- 9 hrs a day, 6 days a week, Work from Office - Bangalore
- Shifts as per the teams requirement
- Saturdays on rotation ( 2 saturdays off in a month)
- Leave policy as per MB HR Policies
Non - Clinical and clinical parameters quality check
- Daily no of QC targets as set by the Medical Ops for various processes
- Report and document Doctor or Patient behavioral issues
- To ensure correct high quality QC scoring for every consult
- To send the correct QC feedback to each doctor via RM
- To report to relevant stakeholder if you notice doctor or a patient abuse
- To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead
- To highlight any prescription errors and/or gross clinical errors
- To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation
to come to conclusion on the QC score
- To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case,
patient age
- To do live QCs as assigned, collaborating with other teams
- To conduct RCAs for escalations as they are requested
- Weekly and monthly data collation and analysis
- Allocation of work to the QC agents as per targets
- To attend the daily stand ups and monthly huddles
- To help give relevant feedback to tech and product stakeholders to improve consult experience
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