Senior Principal Consultant – Solution Architect

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting Applications for the role of Senior Principal Consultant - Solution Architect - Service Now In this role you will provide technical leadership to the team work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed view of the existing architecture Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document Defines and communicates at an architectural and design level technical solutions aligned with business problems and systems architecture Ensures technical governance process and policies are being adhered to Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions Creates and maintains a detailed view of integrations Creates and maintains a Technical Implementation Roadmap Resolves technical escalations including responding to defects Participates in process workshops Works closely with client enterprise architecture team and client ServiceNow Teams Periodically Reviews Configuration to ensure Platform health Assesses instance health performance manageability usability scalability upgradability and security by conducting ServiceNow Health Scan Reviews design and code per sprint to ensure quality Provides hands on assistance with the detailed design and implementation approach of selected projects Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client Maintains expert knowledge of the ServiceNow platform products capabilities and ecosystem Assists in migrating configuration across instances Support COE in continuous development of training paths for professional advancement Contribute to ongoing definition of best development and solution practices Lead training workshops as means to spread experiences gained across the practice Qualifications we seek in you Minimum Qualifications Skills Certified System Administrator CSA with two mainline certifications such as customer service management CSM human resources service delivery HRSD IT service management ITSM governance risk and compliance GRC or IT operations management ITOM Experience on S2P FSO dispute Service mapping would be preferred Experience in greenfield implementation of two ServiceNow modules with a strong understanding of their features Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards Demonstrated experience in providing technical guidance and leadership to development teams overseeing the implementation of ServiceNow modules to ensure quality delivery Extensive experience collaborating closely with customer stakeholders client ServiceNow architects and enterprise architects Skilled in implementing CMDB discovery event management and service mapping Proficient in preparing high-level design HLD and low-level design LLD documents Experienced in enabling new features as ServiceNow introduces them Continuously upskill knowledge on ServiceNow features released with each update and patch Ensure designs align with business requirements maintainability performance and overall instance health Familiar with ServiceNow features and experienced in preparing customer proofs of concept POCs and demos Excellent communication skills for client-facing roles Preferred Qualifications Skills B Tech MCA M Tech BSc Computer B E Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit Follow us on X Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training