Apply Now Senior Manager, Software Engineering

Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands See yourself at Twilio Join the team as Twilio s next Senior Engineering Manager on Twilio s Traffic Intelligence team About the job This position is needed to manage the team of machine learning engineers of the Growth User Intelligence team and closely partner with Product Engineering teams to execute the roadmap for Twilio s AI ML products and services You will understand customers needs build ML and Data Science products that work at a global scale and own end-to-end execution of large scale ML solutions As a senior manager you will closely partner with technology and product leaders in the organization to enable the engineers to turn ideas into reality Responsibilities In this role you ll Build and maintain scalable machine learning solutions for Traffic Intelligence vertical Be a champion for your team setting individuals up for success and putting others growth first Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments Advocate agile processes continuous integration and test automation Be a strategic problem solver and thrive operating in broad scope from conception through continuous operation of 24x7 services Exhibit strong communication skills in person or on paper You can explain technical concepts to product managers architects other engineers and support Qualifications Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required You have a minimum of 14 years experience with 5 years of proven track record of leading and managing software teams Experience managing multiple workstreams within the team Bachelor s or Master s degree in Computer Science Engineering or related field Technical Experience with Applied ML models with proficiency in Python Experience in modern data storage messaging and processing tools Kafka Apache Spark Hadoop Presto DynamoDB etc Experience in Cloud technologies like AWS GCP etc Experience in ML frameworks like PyTorch TensorFlow or Keras etc SaaS Telemetry and Observability tools such as Datadog Graphana etc Excellent problem solving critical thinking and communication skills Broad knowledge of development environments and tools used to implement and build code for deployment Have strong familiarity with agile processes continuous integration and a strong belief in automation over toil As a pragmatist you are able to distill complex and ambiguous situations into actionable plans for your team Owned and operated services end-to-end from requirements gathering and design to debugging and testing to release management and operational monitoring Desired Experience with Large Language Models Experience designing and implementing highly scalable and performant ML models Location This role will be remote and based in India Karnataka Tamil Nadu Telangana Maharashtra New Delhi Travel We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team in-person meetings What We Offer Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do you We like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law