Servicenow Architect

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you an experienced Software Architect looking for an exciting opportunity to shape the future of software development Look no further than Kyndryl where you ll have the chance to make a meaningful impact as you lead the design and development of cutting-edge software applications As a Software Engineering Architect at Kyndryl you will be responsible for leading the charge in creating technical blueprints defining product solution architecture and developing the technical specifications for our projects You ll be a key player in integrating the features of our software applications into a cohesive and functioning system Responsibility Includes The ServiceNow Architect should possess deep knowledge of ServiceNow Modules ITSM ITOM HR App Engine Portal and Industry-specific solutions for Manufacturing and Financial Services This includes familiarity with specialized ServiceNow solutions like Manufacturing Asset Management Field Service Management Financial Services Operations and Risk Management Lead the design and enhancement of ServiceNow solutions with a strong focus on the Manufacturing and Financial sectors Ensure alignment of business needs with ServiceNow s capabilities delivering industry-specific use cases that maximize value for Manufacturing and Financial services clients Leverage Servicenow s out-of-the-box solutions and customize them to meet the needs of clients in the Manufacturing and Financial industries Understand unique business challenges in these industries such as supply chain management risk and compliance in finance asset lifecycle management and automated financial processes to deliver tailored solutions Understand key challenges within Manufacturing and Financial Services sectors such as financial regulatory compliance supply chain disruptions or asset optimization and provide guidance on how ServiceNow solutions can address these needs effectively Provide the architectural leadership to implement ServiceNow solutions within these specific industry contexts ensuring that each deployment maximizes productivity efficiency and compliance in both Manufacturing and Financial Services environments Architect integrations between ServiceNow and external systems commonly used in Manufacturing and Financial Services sectors e g ERP systems like SAP Oracle financial management software Guide the use of Integration Hub Web Services and Data Models to ensure seamless connectivity across platforms Provide guidance on utilizing Servicenow s GRC Governance Risk and Compliance suite tailored to the Financial industry Implement solutions that support compliance tracking financial reporting and regulatory requirements In Manufacturing focus on integrating safety protocols equipment maintenance and quality control into Servicewow s platform In Manufacturing automate critical workflows such as inventory management asset management and supply chain logistics using ServiceNow s App Engine and Field Service Management solutions For Financial Services automate financial approvals audits and risk management processes to drive efficiency and reduce operational overhead Ensure that Manufacturing and Financial Services solutions are continuously improved leveraging the latest updates and innovations in the ServiceNow platform Recommend enhancements and new capabilities as ServiceNow evolves particularly with regard to industry-specific features like Manufacturing Asset Management and Financial Services Operations Ensure that technical governance processes are followed in both Manufacturing and Financial use cases maintaining high standards for configuration data integrity and security Focus on industry-specific standards e g financial regulations manufacturing compliance Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family With dedication and hard work you can climb the ladder to higher bands achieving coveted positions such as Principal Engineer or Vice President of Software These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and border less - naturally inclusive in how you work with others Required Technical and Professional Experience 8 years of ServiceNow experience as architect with ServiceNow CTA certification ServiceNow Architect should have excellent knowledge on Service Now Module ITSM ITOM HR App Engine Portal Core Services Service Catalog Service Level CMDB CSDM Now Assist Agentic AI A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect Proficient in data model design including design of entity relationships data flows and conceptual and logical data models data dictionaries Proficiency in data modelling migration integration data privacy and security regulations Common Service Data Model CSDM SQL stored procedures indexing performance analytics designing dashboards and reports Strong expertise in scripting on the ServiceNow platform using JavaScript CSS and Angular JS Flows Business Rules Client Scripts UI Actions Widgets and UI Pages Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub SSO Web Services LDAP JDBC etc Strong understanding of the ServiceNow platform and its functionalities In-depth knowledge of performance tuning in ServiceNow ability to troubleshoot and identify bottlenecks establish RCA for system performance issues and experience in improving overall system performance An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team Project management and problem-solving expertise Business acumen and ability to translate business needs into technical solutions Adaptability and willingness to learn new technologies Preferred Technical and Professional Experience Completion of IT Service Management ITSM Professional Plus Suite Servicenow implementation Specialist - ITSM CIS-ITSM and Certified Application Developer CAD Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address