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3 Days Left Technology Support I

1 month ago

Mumbai, Maharashtra, India JPMorgan Chase Full time

Embark on a dynamic career in tech support where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience As a Technology Support I team member in Corporate Investment Bank Payments Technology you will ensure the operational stability availability and performance of our production application flows Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience Job responsibilities Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents problems and changes in technology applications or infrastructure and escalate in compliance with firm policy and processes Required qualifications capabilities and skills 1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Preferred qualifications capabilities and skills Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library ITIL framework ISTQB Certification Experience of tools like ALM Quality Center JIRA or defect management and test support tools QTP will be an added advantage Experience of test co-ordination in a user acceptance test environment Any of the skills of the future like Tableau Alteryx UI Path etc About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team The Corporate Investment Bank is a global leader across investment banking wholesale payments markets and securities services The world s most important corporations governments and institutions entrust us with their business in more than 100 countries We provide strategic advice raise capital manage risk and extend liquidity in markets around the world