Virtual Customer Service

DESCRIPTION Role Virtual Customer Service Associate Job Type Seasonal Location Work from home in Kolkata West Bengal India Our mission at Amazon is to be Earth s most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal Doing our best for our customers is where we get our energy and that s why you ll find we approach things differently here You won t be asked to read from a script or learn dialogue by heart Instead we ll provide you with the training you need to problem solve for our customers You ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love What will you do as a Customer Service Associate As an Amazon Customer Service Associate you have a very clear purpose to prevent issues solve queries and delight our customers You ll be the first point of contact for our customers by answering their requests through phone chat and or email - this includes everything from order and product questions to payment matters and website guidance Our Customer Service Associates use a variety of tools to navigate research and review solutions and communicate effectively with customers What are your hours This role requires working variable hours to match when customers need us most You will work overnight day late shifts and your work week is minimum 40 hours In order to match our customer demand we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday You may be required to work national holidays You will learn more about your exact schedule closer to your start date What strengths will you bring Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment What benefits will you receive Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it s for you then click on the link below to start the application process You ll need to allow 3 hours to complete the full application including assessments which will evaluate your suitability for the role You will have the option to save your application during the process and return to it if necessary We recommend using a laptop desktop computer in order to get the best experience If successful we will contact you about next steps Amazon is an equal opportunities employer We believe passionately that employing a diverse workforce is central to our success We make recruiting decisions based on your experience and skills We value your passion to discover invent simplify and build Protecting your privacy and the security of your data is a longstanding top priority for Amazon Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates BASIC QUALIFICATIONS What qualifications do we need from you Minimum age 18 years old Have the right to work in India Strong communication skills in English both written and oral fluency Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts i e early late overnight weekend and overtime as required You ll need a quiet distraction free work space dedicated office space with a desk and chair From a technical perspective a minimum broadband connection of 100MB download speed and 10MP upload speed using a hard-wire ethernet internet connection no WIFI I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon as applicable for the purposes of proctoring the assessment and validating your identity You further agree that Amazon Amazon s authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon s internal records purpose and continued identity verification Further you may also be required to show a government issued ID except Aadhaar card having your photo to Amazon Amazon s authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee You consent that a screenshot of the government ID may be captured by Amazon or Amazon s authorized personnel or third parties authorized by Amazon for Amazon s internal records purpose and validation of your identity