Helpdesk Analyst
2 days ago
Job Description Req ID:313161 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements: - Helpdesk Analyst at Grade-6 position in Service Desk - Must be a Graduate. B. Tech/B. E or any other technical degree preferred - Good communication skills with a minimum of 1 year of international calling experience - Good comprehension & writing skills. - Must possess excellent customer handling skills - It should be comfortable to work in rotational shift with 24x7 support window - Familiarity with latest macOS - Experience in handling Apple workstations (MacBook, iMac etc.) - Experience in supporting Apple device (MacBook, iMac). Job description: - Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures. - Understanding on how MDM solutions (Jamf/Intune) work. - Apple Device Support Certification (Added advantage). - Familiarity with Jamf Pro (Added advantage) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.
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Helpdesk Analyst
5 days ago
Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHelpdesk Analyst - Mac Support Req ID: 313163 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP),...
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Helpdesk Senior Analyst
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Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKnowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent Spanish & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in activities associated...
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Helpdesk Analyst
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KIN Gurugram (KIN), India Kyndryl Solutions Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per yearL1 Helpdesk Analyst Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 294804 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). **Requirements**: - Helpdesk Analyst at Grade-6 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with minimum 1 year of international calling...
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Noida, India NTT DATA North America Full timeJob Description Req ID: 313163 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General...
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Helpdesk Analyst
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Bengaluru, India NTT Data Full timeJob Description Req ID:313161 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karntaka (IN-KA), India (IN). General...
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[Apply in 3 Minutes] Helpdesk Analyst
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Coimbatore, India NTT DATA North America Full timeJob Description Req ID: 335500 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - ITIL to join our team in COIMBATORE, Tamil Ndu (IN-TN), India (IN). At NTT DATA, we...
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Urgent Search: Helpdesk Senior Associate
4 weeks ago
Noida, India NTT Data Full timeJob Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - German to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Analyst...
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Helpdesk Senior Associate
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Noida, Uttar Pradesh, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReq ID: 335635NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - German to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Helpdesk...
