Business Systems Analyst 2 09/08/2025

Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands See yourself at Twilio Join the team as Twilio s next Business Solution AnalystWho we are why we re hiring Twilio powers real-time business communications and data solutions that help build better applications and customer experiences Although we re headquartered in San Francisco we have presence throughout South America Europe Asia and Australia We re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support wherever we do business About the job Twilio is looking for a Salesforce Administrator to join the Sales Automation team This role is ideal for someone with a solid understanding of the Salesforce com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs Responsibilities As a Salesforce Administrator in our Sales Automation team you will get to know our unique business processes and how to build and maintain the systems that power them In this role you will be responsible for improving our Salesforce com platform and ensuring data excellence across the organization You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio s fast growth Assist project managers in various work streams on Salesforce com Data management in Salesforce com and other business systems including auditing and resolving data integrity at a large scale Work with program managers and stakeholders to uncover process gaps and develop elegant solutions Understand and fix existing system problems on a daily basis Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility Collaborate with cross-functional teams including developers business analysts and stakeholders Leadership skills to mentor junior administrators and provide guidance on best practices Qualifications Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required 2 years of experience with Salesforce com implementation design configuration deployment lightning flows Must have hands on experience with process automation tools especially flows Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Certified Administrator Strong presentation communication and facilitation skills Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills detail-oriented and able to work independently manage and develop smaller scale projects Knowledge on Salesforce com configuration best practices Desired 1 year of experience designing or developing on Salesforce Apex Experience working with and managing large data sets Industry experience in automating and auditing large volumes of data Experienced developing Lightning Components in Salesforce Lightning Location This role will be based remotely in India Karnataka Tamil Nadu Telangana Maharashtra Delhi Travel We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team in-person meetings What We Offer There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do you We like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law