Sr Technical Support Engineer
3 weeks ago
We are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly. Key Responsibilities: - To provide direct technical support via the phone, chat and web-based systems to our customers and partners throughout the EMEA Region. - Analysis and technical investigation of reported problems with the FortiSOAR product - Provide technical solutions, including development and enhancements of scripts, connectors, REST API, to address customer issues - Problem investigation through analysis of logs, debug tools - Reproduction of complex customer environments on lab equipment - Follow-up with RCD departments to resolve product issues - Manage technical cases, escalate, and control the right expectation until the closure of the cases - Creation of technical documentation and bulletins to improve internal and external knowledge base - Take initiatives and ownership of the problem to drive for results - Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities. - Skills and Attributes Requirements: - Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols. - Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous. - Experience in developing and improving tools to support operations and maintenance projects. - Development of projects related to network and security automation. - Experience in scripting language: Python - Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack). - Hands-on experience using RDBMS, and NoSQL databases - Experience developing, using and integrating REST API - Experience in cybersecurity product development or integration (e.g. playbooks, connectors) - Strong troubleshooting and problem-solving skills - Effective communication skills - Exposure to FortiManager and FortiGate API and/or FortiSIEM systems is an advantage. Educational and Experience Requirements: - 5+ Years of experience - Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience - Advanced knowledge of English (written and spoken), other languages are an advantage
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Sr Mgr Technical Support Engineering
6 days ago
Pune, Maharashtra, India Ultimate Kronos Group Full timeLead and guide a team of highly engaged associates tasked with providing technical support to our UKG customers Ability to take on additional leadership responsibilities including leading other team managers in the future Develop strategies operating plans and manage the execution within the support teams to provide consistently high-quality service which...
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Steel Structure Design Engineer
2 weeks ago
Hinjawadi, Pune, Maharashtra, India Consulting Engineer Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDear Candidate,Hope you are doing wellWe are pleased to inform you that International Design & Engineering Solutions Pvt. Ltd., Pune, is currently hiring experienced professionals for the position of Structural Design Engineer.Location: Hinjawadi Phase 1, PuneEmployment Type: Full-timeExperience: 5–8 yearsEducation: BE Civil / ME Civil / ME / M. Tech...
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Sr Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Arctera Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout ArcteraArctera keeps the world's IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera.Arctera is behind the scenes making sure that many of the biggest organizations in the world – and many...
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Sr Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Arctera Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearAbout Arctera Arctera keeps the world's IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world –...
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Sr Engineer
16 hours ago
Pune, India Tata Communications Limited Full timeJob Description About the Role: We are seeking a skilled and proactive Sr. Engineer - Service Assurance to join our dedicated team responsible for managing the network infrastructure of one of India s largest banks. This role is critical in ensuring high network availability and performance across PAN India locations. The ideal candidate will have hands-on...
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Sr Technical Support Engineer
2 weeks ago
Pune, India Fortinet Full timeWe are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly.Key Responsibilities:To provide direct technical support via the phone, chat and web-based systems to our customers and...
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Sr Technical Support Engineer
2 weeks ago
Pune, India Fortinet Full timeWe are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly.Key Responsibilities:To provide direct technical support via the phone, chat and web-based systems to our customers and...
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Sr Technical Support Engineer
2 weeks ago
Pune, India Fortinet Full timeWe are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly.Key Responsibilities:To provide direct technical support via the phone, chat and web-based systems to our customers and...
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Sr Technical Support Engineer
3 weeks ago
Pune, India Fortinet Full timeWe are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly.Key Responsibilities:To provide direct technical support via the phone, chat and web-based systems to our customers and...
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Sr Technical Support Engineer
2 weeks ago
Pune, India Fortinet Full timeWe are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly.Key Responsibilities:- To provide direct technical support via the phone, chat and web-based systems to our customers...
