Sr Engineer

4 weeks ago

Pune India Tata Communications Limited Full time

Job Description About the Role: We are seeking a skilled and proactive Sr. Engineer - Service Assurance to join our dedicated team responsible for managing the network infrastructure of one of India s largest banks. This role is critical in ensuring high network availability and performance across PAN India locations. The ideal candidate will have hands-on experience in IP routing, switching, and Versa SD-WAN technologies, with a strong focus on incident resolution and cross-functional coordination. Key Responsibilities: - Handle Level 2 escalations and provide timely resolution for network-related incidents and service tickets. - Perform troubleshooting and root cause analysis for network faults across routers, switches, and Versa SD-WAN devices. - Monitor and manage network performance to ensure uptime SLAs are consistently met. - Collaborate with cross-functional teams and multiple vendors to drive issue resolution and service restoration. - Maintain documentation of incidents, resolutions, and preventive actions. - Participate in change management and network upgrade activities as required. Required Skills & Qualifications: - B.Tech or equivalent technical degree. - Strong knowledge of IP Routing Protocols and Switching. - Hands-on experience with Versa SD-WAN solutions. - Proficiency in managing and troubleshooting Juniper routers and switches. - Familiarity with Versa VNX100 and VNX301 platforms. - Ability to work under pressure and manage multiple priorities in a fast-paced environment. - Excellent communication and coordination skills. Preferred Skills: - Experience with network monitoring tools and ticketing systems. - Exposure to banking or financial services network environments is a plus.

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