Senior Site Reliability Engineer

About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives About Delta Tech Hub Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good Delta has fast emerged as a customer-oriented innovation-led technology-driven business The Delta Technology Hub will contribute directly to these objectives It will sustain our long-term aspirations of delivering niche IP-intensive high-value and innovative solutions It supports various teams and functions across Delta and is an integral part of our transformation agenda working seamlessly with a global team to create memorable experiences for customers Key Responsibilities Execute on the Incident Change Management Problem Management processes Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems platforms Provide consultation and direct technical support in life cycle planning problem management integration and systems programming Ensure platform performance and availability meet enterprise objectives through monitoring timely service restoration and tuning Constantly working to improve and implement automation of applications tasks Providing technical support for systems platforms according to application SLA s Responsible for designing and developing resiliency in the application code troubleshooting incidents engaging with squads to address failure patterns and participating in incident management Strong Troubleshooting ability required Leads calls or contributes in a logical fashion Focus on resolving issues before they become incidents Identify and articulate severity of impacts using provided monitoring tools and escalate as needed Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms Perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems Monitor manage and tune platforms to ensure expected availability and performance levels are achieved Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures Design and document enterprise standards and procedures Minimum Qualifications Bachelors degree or industry certification in an applicable IT field in addition to 3 years applicable experience in the design administration support of one or more platforms or bachelor s degree in an IT field in addition to two years applicable experience in the design administration support of one or more platforms 3 or more years of experience as a Systems Engineer or Site Reliability Engineer 3 or more years of experience with ops automation using a scripting language such as Python or Ansible Site Reliability Engineering Knowledge of the theories and methodologies of reliability engineering ability to design develop and support various tools services and applications to maintain a reliable site Environment Performance Measurement and Tuning Knowledge of system performance testing and programming ability to monitor measure and optimize system performance and network communication CI CD Pipeline Knowledge of concepts values and tools applied in building Continuous Integration CI Continuous Delivery and Continuous Deployment CD pipeline ability to design build implement and maintain CI CD pipelines to achieve the automation of software delivery process Software Release Management Knowledge of strategies practices and tools for managing versions and distribution of software products and enhancements ability to evaluate and improve release management practices and tools Application Maintenance Knowledge of production applications ability to monitor application functions and resolve issues to maintain optimal conditions for system applications Software Engineering Knowledge of software engineering ability to deliver new or enhanced software products Agile Development Knowledge of agile methodologies and the agile development lifecycle ability to utilize formal agile methodologies disciplines practices and techniques for the delivery of new and enhanced applications Embraces diverse people thinking and styles Preferred Qualifications Masters degree in computer science Information Technology or related field is preferred Experience and exposure to VMWare VDI implementations a huge plus Experience with Dynatrace APM and synthetic monitoring Experience with airline applications and infrastructure technology is a plus ID DELBP12