Spl'st, Client Mgmt Orchestr'n

Job SummaryManage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services Payments GBS for various transactions processing and to address all the queries relating of L C Remittances Bank Guarantee Export Credits etc Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services Payments GBS for various transactions processing and to address all the queries relating of L C Remittances Bank Guarantee Export Credits etc Key ResponsibilitiesTo assist Relationship Managers Team in implementing changes to Internal Standards and Procedures in line with development in the business To ensure strict compliance of Internal procedures in line with the standards laid down as per the Policy To monitor the day to day processing delivery of all Trade Services cash products To ensure compliance of all Internal Procedures Operational Controls and Regulatory Requirements To provide Trade related Services to Customers as per standards set out in the Quality Manual system and to meet turnaround times as per the Service Level Agreement To ensure speedy resolution of customer queries and complaints in accordance with laid down procedures and quality standards Compliance of all the policies and procedures issued in relation to Money Laundering Prevention KYC Norms To help customers with their complaints and problems Any suspicious transaction must immediately be reported to the supervising officer Ensure Control on Static Data Transactions To assist RMs in completing KYC reviews of the clientsSkills and ExperienceCommunication SkillsM365 Co-pilotQualificationsGraduateAbout Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 27496