Only 24h Left: Bpo Executive

1 day ago


India Impacteers Full time

Job Summary We are looking for energetic and customer-focused BPO Executives to join our growing team The ideal candidate will handle customer interactions efficiently and professionally ensuring high levels of satisfaction and adherence to quality standards The role may involve voice inbound outbound chat email or back-office support based on the assigned process Key Responsibilities - Handle customer queries and complaints via calls emails or chat based on process - Provide accurate valid and complete information using the right tools and methods - Meet or exceed customer service quality and productivity targets - Escalate unresolved issues to the appropriate internal teams or supervisors - Maintain detailed records of customer interactions and transactions - Follow communication procedures guidelines and policies - Stay updated with process knowledge product details and system changes - Participate in training and continuous improvement initiatives - Work in rotational shifts including weekends and holidays as per business need Qualifications - Minimum qualification High School Diploma or Bachelor s Degree preferred - Freshers welcome experience in a BPO or customer service role is a plus - Excellent communication skills in English regional language - Strong interpersonal and problem-solving skills - Ability to handle pressure and work in a fast-paced environment - Basic computer proficiency MS Office CRM systems email etc Preferred Skills - Experience in international voice non-voice process - Knowledge of CRM tools or ticketing systems - Typing speed of 30-40 WPM for chat or email support roles - Multilingual skills are a plus for regional or international support ref updazz com



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