Manager, Professional Services

What You ll Do Avalara Professional Services team is looking an experienced Manager to manage one to multiple lines of business The Manager will manage teams in India while working with partners in both the United States and India This is an excellent opportunity for you to join an group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of sales and use tax automation services Person will be reporting to Director Professional Services This is Pune based role What Your Responsibilities Will Be Manage operations performance with a laser focus on Turn Around Time Quality Responsible for the planning direction execution control and completion of assigned projects Develop process improvement strategy and processes to aid and improve performance Monitor client projects to keep projects moving forward Use expertise to elicit requirements and document related business processes propose understand best practices for sales and use tax automation plans Manage relationships with all partners What You ll Need to be Successful Overall experience of 12 - 16 years who s worked in Shared services model Have experience managing teams and engaging with Partners outside India 5 years experience as a people manager with examples of people development morale building and process migration from onshore building teams building processes Independently implement plans along on the ownership and be able to anticipate operational exigencies and plan accordingly Organize classify data in a consumable format and draw logical conclusions from the data and identify the options solutions to address the problems Set up and leading the way to collaborate with internal external partners towards strategic goals and being able to handle conflict and facilitate resolution Teamwork-oriented with a focus on customer satisfaction and business development Have managed leaders and multiple teams Graduate 10 2 3 from Commerce or Accounts background Qualification MBA Experience with sales tax compliance Worked in a leadership role managing multiple functional partners internal and external Experience managing team LI - Hybrid How We ll Take Care of You Total Rewards In addition to a great compensation package paid time off and paid parental leave many Avalara employees are eligible for bonuses Health Wellness Benefits vary by location but generally include private medical life and disability insurance Inclusive culture and diversity Avalara strongly supports diversity equity and inclusion and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups each with senior leadership and exec sponsorship What You Need To Know About Avalara We re defining the relationship between tax and tech We ve already built an industry-leading cloud compliance platform processing over 54 billion customer API calls and over 6 6 million tax returns a year Our growth is real - we re a billion dollar business - and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world We re bright innovative and disruptive like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture we ve designed that empowers our people to win We ve been different from day one Join us and your career will be too We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture but to enrich it All qualified candidates will receive consideration for employment without regard to race color creed religion age gender national orientation disability sexual orientation US Veteran status or any other factor protected by law If you require any reasonable adjustments during the recruitment process please let us know