Training Manager

3 weeks ago


Chennai, Tamil Nadu, India TP Full time
JOB DESCRIPTION

POSITION / JOB TITLE:

Manager – Core Training

FUNCTION:

Training

PROCESS / DEPARTMENT:

Training - IBU

GRADE:

Manager / M04

POSITION REPORTS TO:

Director – Training

POSITION IS REPORTED BY:

Sr Executive/ Officer / Sr. Officer / AM Training

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

FUNCTIONAL/ OPERATIONAL:

- Assess minimum skills/ role profile required for frontline staff
- Ensure that training curriculum is aligned with the minimum skills / role profile assessed
- Ensure that the Training faculty is skilled to manage the training curriculum
- Drive efficiency in the new hire training cycle
- Determine training requirements by conducting training needs analysis.
- Manage the strategy for effective utilization of all team resources, including capital and expense budgets.
- Participate in the design and development of associate materials and curriculum in conjunction with identified needs, performance deficiencies and industry changes
- Problem solve with sub - ordinates, thereby removing roadblocks to successful task completion.
- Direct the activities required to develop/deliver/support training across all target audiences.
- Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
- Liaise with other functional/departmental HOD's/managers so as to understand all necessary aspects and needs of training, and to ensure they meet the objectives, purposes and achievements
- Develop and create training modules, customize them according to specifications of the individuals and as per operational needs
- Ensure quality of training delivered conforms to pre-defined standards
- Needs to plan, develop and implement strategy for training, discipline, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues.
- Design & Update Training calendar.
- Conduct Training Evaluation and provide feedback
- Track and analyze effectiveness and progress of programs delivered
- Prepare reports and maintain MIS
- conduct quality assessments and audits and provide adequate feedback
- Liaise with vendors and professional training organizations
- Liaise with external agencies to be well acquainted with industry standards, competitor's offerings etc.
- Build relationships with internal customers and monitor key performance drivers
- Ensure that all Service Level Agreements (SLAs) are met consistently
- Create Monthly / Batch on Batch Efficiency and Effectiveness Dashboards for each client serviced
- Watches and tracks the completion of Compliance modules
- Handle the administrative as well as functional reporting of all the Assistant Managers, Senior Training Officers and Training Officers
- Establish innovative systems and procedures for handling data, reports and continuously improvise on them to reduce paperwork
- To have clear understanding of the functioning and hierarchy of each department

TEAM RELATED:

- Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training
- Build effective vertical and horizontal communication channels
- Provide efficient leadership to the team
- To be a role-model for the Team in terms of performance/ behavior/ attitude
- Formulate long term plans for the development and motivation of the team
- Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.
- Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.
- Coach and mentor sub-ordinates by involving them in decision making process.

CLIENT SPECIFIC / ORIENTED:

- Understand specific Client requirements for each Operation
- Fulfill client needs in terms of Voice & Accent Training and Customer Service Skills consistently
- Plan and implement quality/ process improvement projects on the floor

OCCASSIONAL RESPONSIBILITIES:

- Ensure adherence to or compliance with all certification standards institutionalized across the organization (e.g. COPC, PCMM etc)

QUALIFICATION (Education):

Graduate from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc); Certificate Course in the areas of NLP, Train the Trainer or Psychology would be preferred

DESIRED YEARS OF EXPERIENCE:

5 - 9 years of total prior work experience with minimum 2-3 years as a trainer with exposure in content development and delivery of training programs; Minimum 2 years with the Training function of a voice-based BPO industry is preferred.

DESIRED INDUSTRY EXPOSURE:

BPO, ITES, Training industry

DESIRED ROLE EXPOSURE:

Exposure to BPO operations, its constraints & requirements would be advantageous. Stability in previous jobs; Must have preference/aptitude for a career in customer service environment; Must have demonstrated team handling skills in the past, Exposure to systems, policies and practices of the Training and Development function with previous organizations would be a plus. Training Fundamentals (Training Models and Measurements – Blooms Taxonomy, Kirkpatrick etc)
  • Training Manager

    2 weeks ago


    Chennai, Tamil Nadu, India TP Full time

    JOB DESCRIPTIONPOSITION / JOB TITLE:Manager – Core TrainingFUNCTION:TrainingPROCESS / DEPARTMENT:Training - IBUGRADE:Manager / M04POSITION REPORTS TO:Director – TrainingPOSITION IS REPORTED BY:Sr Executive/ Officer / Sr. Officer / AM TrainingMAIN RESPONSIBILITIES / ACCOUNTABILITIES:FUNCTIONAL/ OPERATIONAL:Assess minimum skills/ role profile required for...

  • Training Manager

    3 weeks ago


    Chennai, Tamil Nadu, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Training Manager

    6 days ago


    Chennai, Tamil Nadu, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Training Manager

    2 weeks ago


    Chennai, Tamil Nadu, India TOVO Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Assistant Manager Learning & DevelopmentLocation:ChennaiCompany:TOVO Restaurants Pvt LtdIndustry:Quick Service Restaurants (QSR) | Fresh Serve Restaurants (FSR)Employment Type:Full-TimeAbout Us:TOVO is on a mission to revolutionize the QSR industry by bridging the gap between taste and health. We are transforming into the world's first Fresh Serve...


  • Chennai, Tamil Nadu, India TVS Training and services Ltd Full time

    We re growing TVS Training Services is on the lookout for Freelance Trainers and a CAD Draftsman to join our team If you have a passion for training expertise in drafting or are ready to contribute to skill development this is your moment Tasks Current Openings 1 Freelance Trainers Training Topics Locations Karnataka Forklift Training...

  • Training Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Hexaware Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title: Full-Time Technical TrainerImmediate Joiners Only PreferredInterested candidates please share your resume to Location: Chennai (Onsite Classroom Training)Department: DA Consultant Training ProgramExperience Level: 6+ YearsJob Summary:We are seeking a passionate and experienced Technical Trainer to deliver high-quality classroom training for our DA...

  • Manager Core Training

    2 weeks ago


    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JOB DESCRIPTIONPOSITION / JOB TITLE:Manager Core TrainingFUNCTION:TrainingPROCESS / DEPARTMENT:Training - IBUGRADE:Manager / M04POSITION REPORTS TO:Director TrainingPOSITION IS REPORTED BY:Sr Executive/ Officer / Sr. Officer / AM TrainingMAIN RESPONSIBILITIES / ACCOUNTABILITIES:FUNCTIONAL/ OPERATIONAL:Assess minimum skills/ role profile required for...

  • Manager –Training

    2 weeks ago


    Chennai, Tamil Nadu, India FAAC Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About FAAC Technologies FAAC Technologies is a global leader in access automation and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access...


  • Chennai, Tamil Nadu, India beBeeTrainingLeader Full time US$ 12,00,000 - US$ 15,00,000

    Job OverviewWe are seeking a senior training professional to lead our HCC team in delivering comprehensive training programs that drive business success.This role requires strategic planning, execution, and leadership skills to design and deliver cutting-edge training initiatives. If you have a passion for innovation and a talent for coaching and mentoring,...


  • Chennai, Tamil Nadu, India Max Life Insurance Full time

    Position Manager - Training No Of Position Department Training Function Training Reporting to Regional Head - Training Band 4a 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs for all offices in the assigned cluster Conducting induction and on-boarding training programs Training on selling skills Training on all...