Calling Executive

1 week ago

Thane MH IN Progenesis IVF Centre Full time

Telecaller Patient Relationship Executive Key Responsibilities Monitor Daily Operations Review the Outpatient Department OPD schedule of all doctors every day to stay updated on their availability and appointments Weekly Planning Check for upcoming promotional offers marketing events and television interviews for the next seven days to ensure proper coordination and awareness Lead Prioritization POP Give top priority to incoming POP leads These inquiries must be attended to immediately and responded to within 60 minutes Calling Targets Make a minimum of 400 calls per day with a total talk time of at least 4 hours Pending and Scheduled Calls Begin with pending follow-ups and calls for patients who have already scheduled online consultations or direct hospital visits Patient Data Collection When a call is connected gather complete patient details and update them in the BI system Ensure the following key information is recorded accurately Full name Date of birth for both husband and wife if applicable Marriage date City Alternate contact number Source of information how the patient learned about the hospital Appointment Management Once the appointment is confirmed record it in the HMS system and provide the patient with the correct date time and hospital location Confirmation Calls The backend calling team must contact patients twice A day before the appointment between 10 AM - 12 PM On the same day between 9 AM - 10 AM If the call is not connected make at least four follow-up attempts at different times using alternate numbers Communication and Follow-Up After confirming the appointment share the hospital s address and location via WhatsApp If the patient doesn t use WhatsApp send the same details through SMS Additionally share related informational video links to help the patient understand the services better Call Scheduling Calls can be auto-scheduled but certain follow-ups may require manual scheduling after getting verbal confirmation from the patient Patient Interaction Always engage with empathy listen carefully to the patient s concerns understand their needs and guide them toward suitable solutions Avoid pushing them directly for in-person visits Post-Call Updates After each call complete the Telecalling Form in BI by filling in all required fields Calling Status Important Status Notes Comments Patient Impression Patient Seems Locality Job Types Full-time Permanent Pay Up to 30 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person

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