Director, Product Management

At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about The Director of Product Management directs establishes maintains and plans the overall direction and goals for assigned product solutions Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multi-million dollar solutions Coordinate and negotiate product issues with the engineering operations marketing training and sales groups Interacts with sales development training and product marketing to define requirements and directs interaction with engineering and solutions management on product development activities Defines the requirements and manages the product development process by translating user testing and customer support feedback into feature function requirements Manages a group of product managers development employees Relies on experience and judgment to plan and accomplish goals NICE CXone is currently seeking a senior-level individual with high energy and drive to join our team as a Director Product Manager for the CXone Mpower Copilot team Focus on building innovative Generative AI Large Language Model driven solutions How will you make an impact Identifying pursuing and maintaining key relationships with targeted strategic partners Driving the business Maximizing revenue and margin growth by identifying new business opportunities Owning Product Solution P L holistically for the assigned solution set s Definition coordination of whole solution This includes the definition of the products and features Developing product roadmaps and managing cross solution backlog of stories and requirements Prioritizing of company solutions against business needs and market demand Obtaining relevant customer and market data to guide and validate company direction on product development Directing the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts use cases requirements and project plans Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line Training solution managers to follow best practices and processes established for developing new products and product improvements Proactively work with sales to assist with sales opportunities Day to day management coordination and delivery of projects related to assigned product lines Regular report Performance Metrics relevant to assigned products Traveling to customer sites to understand needs and fulfill expectations Attending trade shows participate in panel discussions presentations to represent NICE CXone as industry experts and thought leaders in our space Providing leadership to individuals on team s through coaching feedback development goals and performance management Prioritizing assigning and managing department activities and projects in accordance with the Operations department s goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload Responsible for recruiting hiring and firing for the department Follow the company Code of Ethics and policies and procedures at all times Communicate in an effective and professional way with customers in and outside of NICE CXone Have you got what it takes Bachelor s Degree in Computer Science Business Information Systems Marketing or similar field or equivalent work experience required Master s Degree preferred 12 years of product management experience with formal product management techniques tools and principles involved in planning and delivering new software products and services Requires in-depth knowledge in and experience with agile SCRUM development methodologies Experience with P L accountability Requires excellent oral and written communication skills in English including vocabulary spelling composition and grammar Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences Requires ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate Requires excellent skills with specialized computer software for drafting and producing documents and diagrams Experience with Contact Center solutions including Agent interactions and automations virtual agents GenAI LLMs Experience managing one s own time and balancing many different projects simultaneously Experience with software development networking hosted applications telecommunications or other similar technical products Experience with a SaaS product set People leadership experience What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 7687 Reporting into Senior Director Product Management Role Type People Manager and Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law