Customer Success

Job Title - Customer Success Lead Position - Full-Time Setup - Work From Office What is BrightChamps? A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals. Our Vision To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large. Focus Area : K-12 Market : Global (already made a mark in ~25 countries) Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.. Journey so far: Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth. Funding: 63 Mn $ Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT (Singapore). Valued at half a billion, in the past 3 years, we raised funding of 63 million USD from these Tier 1 investors. Link : Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealth mode Acquisitions: Almost 3 years from commencement and we already have made 3 acquisitions. WOOHOO Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group. With the most recent acquisition of Metamorphosis Edu, BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focussed on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses. We have plans to foray into other life skills, with more acquisitions underway, globally. Edtech Startup BrightChamps Marks First Acquisition With Education10x Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.Com) Edtech startup BrightChamps makes third acquisition, enters B2B arena Plans ahead… 👉Launch other verticals focussing on varied life skills, and scale them up through integration with our tech infrastructure. 👉Provide an indulgent and meaningful learning experience to kids, through gamified approach and massive distribution. 👉Build the best online global academy, ever known. We already have teachers from ~ 10 countries. 👉Acquire relevant companies in our space to turbo charge our growth aspirations What is this role about? As a Customer Success Lead, your role is to ensure the success and satisfaction of our customers (Tutors/Students/Parents). You will be responsible for building and maintaining strong relationships with customers, understanding their needs and goals, and helping them achieve success with our Service/Product. Key responsibilities and metrics include: ⭐Customer Relationship Management: Build and maintain positive relationships with key Tutors/Students/Parents, acting as their primary point of contact. Understand their business objectives, challenges, and needs to provide appropriate solutions and support. ⭐Onboarding and Implementation: Assist Tutors/Students/Parents during the onboarding process, ensuring a smooth and successful implementation of our product or service ⭐Proactive Customer Engagement : Anticipate and address Students/Parents/Tutors needs, questions, and concerns. Provide proactive engagement and guidance to ensure customers derive maximum value from your product or service ⭐Upselling, Referrals & Cross-selling: Identify opportunities to expand the relationship with Tutors/Students/Parents by upselling additional products, features, or services that align with their needs and objectives ⭐Customer Feedback and Advocacy: Gather Tutor/Student/Parents feedback, identify trends, and share insights with internal teams to drive product improvements and enhancements. Leverage satisfied Tutor/Student/Parents feedback as references and advocates for BrightChamps ⭐Renewals and Churn Prevention: Work closely with Tutor/Student/Parents feedback to ensure high renewal rates and prevent churn. Monitor Tutor/Student/Parents feedback health and take proactive measures to address any risks or issues that may impact customer satisfaction and retention ⭐Team Leadership: Provide strong leadership by setting clear expectations, goals, and priorities for the team. Foster a positive and collaborative team culture that encourages continuous learning, growth, and accountability What will make you fit for the role Pre-requisites: ⭐Experience working in a fast paced environment either in a rapidly growing startup or in a new BU of an established company ⭐Experience of leading the customer success - ensure the success and satisfaction of the customers (Tutors/Students/Parents) ⭐Previously managed the teams both directly and indirectly ⭐Experience in a people driven service business ⭐Experience in conventional or new age Education industry with a spread across multiple geographies What’s in store for you? 👉Experience of blitz scaling a startup 👉Meritocratic environment to work, where your rewards are directly proportionate to your achievements. Practically no limit. Superlative rewards/growth for superlative outcomes 👉Opportunity to work with some of the best talented and growth oriented folks committed to building the best EdTech company globally Location : Bengaluru HSR Layout 2nd Sector Our culture code : What we believe in… 1️⃣Bias for Action : We reward people who bring unfair advantage to the organisation, driving outcomes through quick execution 2️⃣Outcome Driven : We measure success based on the outcome rather than the output We believe in meritocratic philosophy, where growth is proportional to the impact of your outcome 3️⃣Thinking Big : Our vision is to make the best EdTech company globally by reimagining the way children learn across the globe. And, that calls for audacious folks, who don’t just survive, but thrive… taking bold bets 4️⃣PPP : Our priorities - People, Product and Profit, in order of importance