Deputy Manager

Job Description

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Core Competencies, Knowledge, and Experience:

Primary Skills: CSS HTML, Confluence/Jira Data Centre & Cloud, Groovy scripts, Jira Admin.

Preferred Skills: JAVA-script / JAVA, Jenkins, git, UNIX/Linux, Development plugins such as Script runner, JSU. Experience with Agile hive and Aura plugin knowledge is a plus.

Location: Pune

Working Mode: Hybrid

Experience: 5 to 9 years

Core Competencies, Knowledge, and Experience:

- 4+ years of experience with JIRA and Confluence administration.

- Strong understanding of JIRA and Confluence project creations, workflows, schemas, configurations, user management and Scrum & Kanban board knowledge, space creation & configurations

- Experience with JIRA and Confluence plugins and integrations.

- Hands on experience on Jira Workflow custom development.

- Development plugins such as Scriptrunner, JSU and Automation for JIRA etc.

- Ability to work independently and as part of a team.

- Experience with Agilehive and Aura plugin knowledge is a plus.

- Excellent communication, collaboration, and problem-solving skills.

Role Purpose:

. Documentation and processes are essential for large enterprises with multiple departments.

. This role focuses on developing and maintaining the central BI Portal in collaboration with D&A and IT teams.

. The BI Portal uses a Semantic solution with Atlassian Confluence and Jira.

. Responsible for ensuring uninterrupted operation of the D&A Portal and JIRA.

. Manage tool life cycles, updates, and compliance.

. Support service desk requests for access and user issues.

. Configure new JIRA projects and manage roles and access.

. Configure new Confluence spaces and manage roles and access.

. Supporting with Migration (Confluence/Jira)

. Analysis and bug-fixing

Must have technical / professional qualifications:

Good experiences in:

- Experience in java-script and java

- Good knowledge of Unix server architecture

- Telecommunication experience.

Experience:

- Supporting business users in system handling and optimizing

- Working on customization and development of BI Portal (both Confluence-based and JIRA parts).

- Coordination of update rollouts and updates testing.

- Resolution of technical issues.

- Implementation of new XML-based templates.

- Cooperation with server maintenance team.

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch

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