
Sr Manager
3 days ago
Sr. Manager Technical Support
Location: Chennai, India
Job Summary:
We are looking for a seasoned Senior Manager / Director of Technical Support to join our team in Bangalore or Chennai. With over 12 years of experience in technical support, particularly within the cybersecurity sector, the ideal candidate will lead our support operations, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Strategic Leadership: Develop and implement strategic plans for the technical support department, aligning with objectives and enhancing the customer experience.
- Team Management: Lead and mentor a team of technical support professionals, fostering a high-performance culture and ensuring effective problem resolution.
- Operational Oversight: Manage day-to-day technical support operations, ensuring timely resolution of complex issues related to cybersecurity products.
- Customer Experience: Drive improvements in support processes to deliver outstanding service, focusing on efficiency and customer satisfaction.
- Process Improvement: Continuously assess and refine support strategies, tools, and methodologies to enhance team performance and customer outcomes.
- Cross-Functional Collaboration: Partner with product management, engineering, and sales teams to address technical challenges, incorporate customer feedback, and drive product enhancements.
- Reporting & Analytics: Monitor key performance indicators (KPIs), generate detailed reports on support metrics, and provide actionable insights to senior management.
- Budget Management: Oversee the technical support budget, ensuring cost-effective operations and optimal resource allocation.
- Crisis Management: Handle escalated support issues and critical incidents, ensuring prompt and effective resolution.
Qualifications:
- Education: Bachelors degree in Computer Science, Information Technology, Cybersecurity, or a related field. A Masters degree is preferred.
- Experience: 12+ years in technical support with a strong background in cybersecurity products.
- Proven track record in managing support teams and addressing complex technical issues.
Skills:
- Expertise in cybersecurity technologies and solutions.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to drive process improvements and manage high-performing teams.
- Experience with support management tools, CRM systems, and analytical reporting.
- Leadership: Demonstrated success in leading technical support teams, managing cross-functional projects, and enhancing customer service.
-
Sr. Developer
4 weeks ago
Chennai, Tamil Nadu, India 2COMS Full timeOur Client is a global Fortune 500 IT solutions company specializing in delivering simple and scalable solutions to address complex business problems More than 1 500 staff delivers technical and domain expertise across multiple platforms and industries to help enterprise companies drive productivity efficiency and gain the most out of their technology...
-
Sr. Data Engineer/ Sr. PowerBI Developer
3 weeks ago
Chennai, Tamil Nadu, India Kla Full timeJob DescriptionSr. Data Engineer / Sr. PowerBI DeveloperKLA's Information Technology (IT) group is seeking a Sr. Data Engineer / Sr. PowerBI Developer to join our Data Sciences and Analytics team. This pivotal role involves designing, developing, and deploying Microsoft Fabric solutions and Power BI reports/dashboards, playing a key role in KLA's data...
-
Sr. Project Manager
13 hours ago
Chennai, Tamil Nadu, India Larsen And Toubro Construction Full timeJob Role: Sr. Project ManagerKey Experience: Strong hands-on experience in Metro Rail Electrification Projects.Minimum Qualification: B.E/B. Tech in Electrical/Civil.Experience: 15- 20 Years of experience.Location : ChennaiStrategic Project Manager plays a critical role in driving the successful execution of projects that contribute to an organization's...
-
Sr. Engineer
2 weeks ago
Chennai, Tamil Nadu, India Qode Full time US$ 90,000 - US$ 1,20,000 per yearPosition Title: Sr. Engineer / Technical Lead – .NET Core Development Experience: 6–10 Years Location: Chennai / Gurugram Company Name : Incedo Technology About the Role: We are looking for a highly skilled and motivated Sr. Engineer / Technical Lead to join our team. The ideal candidate should have hands-on experience in developing enterprise...
-
System Management Software Professional
10 hours ago
Chennai, Tamil Nadu, India beBeeSkill Full time ₹ 10,00,000 - ₹ 30,00,000Job Title: Senior Software EngineerSr. System Management Software Engineer We are seeking a highly skilled and experienced Sr. System Management Software Engineer to fill this role. Key Responsibilities:
-
Ops Sup Sr Manager
5 days ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops Sup Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Sr. Executive
1 day ago
Chennai, Tamil Nadu, India Cognizant Full timeSr Executive - Global TaxJob summary New opening for accounting professional to support aspects of income tax for US-based multinational In addition to strong technical tax skills candidate must demonstrate ability to partner with tax and finance teams from across all geographies and at all levels Candidate must also be a team-player at core who thrives...
-
Sr. SAP Functional Configurator
4 weeks ago
Chennai, Tamil Nadu, India Infoya Full timeCompany DescriptionInfoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology,...
-
Program Management Sr Analyst
8 hours ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Program Management Sr Analyst is a seasoned professional role Applies in-depth disciplinary knowledge contributing to the development of new techniques and the improvement of processes and work-flow for the area or function Integrates subject matter and industry expertise within a defined area Requires in-depth understanding of how areas collectively...
-
Sr. SAP Functional Configurator
2 weeks ago
Chennai, Tamil Nadu, India Infoya Full timeCompany Description Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology,...