Sr Manager

3 weeks ago


Chennai, Tamil Nadu, India Talent Leads HR Solutions Pvt Ltd Full time
Job Description

Sr. Manager Technical Support

Location: Chennai, India

Job Summary:

We are looking for a seasoned Senior Manager / Director of Technical Support to join our team in Bangalore or Chennai. With over 12 years of experience in technical support, particularly within the cybersecurity sector, the ideal candidate will lead our support operations, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:

- Strategic Leadership: Develop and implement strategic plans for the technical support department, aligning with objectives and enhancing the customer experience.
- Team Management: Lead and mentor a team of technical support professionals, fostering a high-performance culture and ensuring effective problem resolution.
- Operational Oversight: Manage day-to-day technical support operations, ensuring timely resolution of complex issues related to cybersecurity products.
- Customer Experience: Drive improvements in support processes to deliver outstanding service, focusing on efficiency and customer satisfaction.
- Process Improvement: Continuously assess and refine support strategies, tools, and methodologies to enhance team performance and customer outcomes.
- Cross-Functional Collaboration: Partner with product management, engineering, and sales teams to address technical challenges, incorporate customer feedback, and drive product enhancements.
- Reporting & Analytics: Monitor key performance indicators (KPIs), generate detailed reports on support metrics, and provide actionable insights to senior management.
- Budget Management: Oversee the technical support budget, ensuring cost-effective operations and optimal resource allocation.
- Crisis Management: Handle escalated support issues and critical incidents, ensuring prompt and effective resolution.

Qualifications:

- Education: Bachelors degree in Computer Science, Information Technology, Cybersecurity, or a related field. A Masters degree is preferred.
- Experience: 12+ years in technical support with a strong background in cybersecurity products.
- Proven track record in managing support teams and addressing complex technical issues.

Skills:

- Expertise in cybersecurity technologies and solutions.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to drive process improvements and manage high-performing teams.
- Experience with support management tools, CRM systems, and analytical reporting.
- Leadership: Demonstrated success in leading technical support teams, managing cross-functional projects, and enhancing customer service.

  • Chennai, Tamil Nadu, India SPACE MATRIX Full time

    We are seeking a new Manager Sr Manager-Client Solutions for our Chennai officeIn briefAs our new Manager Sr Manager-Client Solutions - Chennai you will be responsible for acquisition of new clients Reporting to the Head of Hyderabad you will drive business development efforts that generate leads enhance brand visibility and increase sales You will...

  • Sr. Accounts Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Deco De Trend Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Looking for 15 to 20 years of experience in Sr. Position:- To handle overall accounting functions- Should be Expert in tally prime software- Accounting, Invoicing, Book keeping and MIS reports- Responsible for payables & receivables/ reporting


  • Chennai, Tamil Nadu, India Saa Vishnu Group Full time

    We're Hiring: Sr. Finance ManagerAre you ready to take charge of Finance at a strategic level?At Annakosha Pvt Ltd, we're looking for a Sr. Finance Manager to partner directly with our Directors and lead Finance across group businesses.What You'll DoDrive financial planning & budgeting with plant finance teamsOversee financial statements, MIS & compliance...


  • Chennai, Tamil Nadu, India beBeeDatabase Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Overview">We are seeking a seasoned Sr SQL Server Database Administrator to oversee the management of our Azure SQL Server and Subscription services. The ideal candidate will have extensive experience in database administration, performance tuning, security configuration, and migration to Azure.">Key Responsibilities:">">Administer and maintain Azure SQL...

  • Sr. Project Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Larsen And Toubro Construction Full time

    Job Role: Sr. Project Manager Key Experience: Strong hands-on experience in Metro Rail Electrification Projects. Minimum Qualification: B.E/B. Tech in Electrical/Civil. Experience: 15- 20 Years of experience. Location : Chennai Strategic Project Manager plays a critical role in driving the successful execution of projects that contribute to an...

  • Sr. Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Qode Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Position Title: Sr. Engineer / Technical Lead – .NET Core Development Experience: 6–10 Years Location: Chennai / Gurugram Company Name : Incedo Technology About the Role: We are looking for a highly skilled and motivated Sr. Engineer / Technical Lead to join our team. The ideal candidate should have hands-on experience in developing enterprise...


  • Chennai, Tamil Nadu, India 4c corporate services Full time ₹ 7,20,000 per year

    GreetingWe are looking for a Project Head/Sr Project Manager/Project Manager for one of our engineering vertical to executed steel & façade projects.QualificationBE/ME Structural Engineer,strong 5 to 10yrs of experience in Steel / facade.Good in understanding the drawings , detailing, fabrication, erection & delivery of siteGood in cost management, MTF...

  • Sr Manager

    1 week ago


    Chennai, Tamil Nadu, India Verizon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Chennai, IndiaHyderabad, IndiaJob ID: R Apply prior to the end date: September 27th, 2025When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what...

  • Sr-Executive

    3 days ago


    Chennai, Tamil Nadu, India ZF Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinarySr-ExecutiveCountry/Region: INLocation:Chennai, TN, IN, 600116Req ID 82099 | GBS Chennai, India, ZF India Pvt....


  • Chennai, Tamil Nadu, India Sagent M&c Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Why you'll LOVE Sagent:You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing itBy choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.Sagent powers servicers and consumers. You...