Senior Product Associate

Join our dynamic team where you will have the opportunity to shape the customer experience and support strategic business initiatives This role offers a unique chance to contribute to the management of disclosed credit card terms working within the Product organization of Card Services a key business within Chase s Consumer Community Banking group This is a fantastic opportunity for career growth and skill development in a cross-functional environment As a Senior Product Associate in the Card Services product team you will contribute to the management of disclosed credit card terms on a customer s account You will partner with cross-functional teams to build and refine pricing capabilities that influence the customer experience and support strategic business initiatives Job responsibilities Lead and support initiatives by collecting user requirements and feedback from business partners and project leads in formal and informal settings Operate as a Subject Matter Expert on an area product owned system Own Epics and Stories to deliver features fulfilling the project goals including writing and refining Epics and Stories in JIRA with Scrum team and partnering with Agile lead on sequencing Maintain and prioritize the product backlog along with Business Analysts and product leadership Identify potential project roadblocks bottlenecks and dependencies by understanding how the multiple project teams interact with one another Required qualifications capabilities and skills Bachelor s Degree required 3 years of work experience or equivalent expertise in product management or a relevant domain area Agile Experience with tools such as Jira and understanding of Backlog Prioritization Techniques Demonstrated proficiency with Jira Visio SharePoint Confluence and Microsoft Office Word Excel PowerPoint Pivot Tables Effective communicator with excellent written and verbal communication skills Capable of developing relationships positively especially when working through challenging situations Must possess good understanding of SQL and should be able to write complex SQL queries for data analysis Ability to manage prioritize and deliver multiple tasks simultaneously Preferred qualifications capabilities and skills Experience in product development or related experience preferred Possess strong partnership and collaboration skills to drive cross-functional teams Ability to promote a strong control environment by adhering to risk control procedure and process expectations while appropriately delivering what s best for the customer Desire to learn new technologies AWS Cloud ML AI Alteryx Tableau Background Experience in product development or related experience preferred About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction