15h Left Site Reliability Manager

3 weeks ago

Hyderabad, India Techblocks Full time

Job Description Summary: The SRE Manager at TechBlocks India will lead the reliability engineering function, ensuring infrastructure resiliency and optimal operational performance. This hybrid role blends technical leadership with team mentorship and cross-functional coordination. Experience Required: 12+ years total experience, with 3+ years in a leadership role in SRE or Cloud Operations. Technical Knowledge and Skills: Mandatory: - Deep understanding of Kubernetes, GKE, Prometheus, Terraform - Cloud: Advanced GCP administration - CI/CD: Jenkins, Argo CD, GitHub Actions - Incident Management: Full lifecycle, tools like OpsGenie Nice to Have: - Knowledge of service mesh and observability stacks - Strong scripting skills (Python, Bash) - Big Query /Dataflow exposure for telemetry Scope: - Build and lead a team of SREs - Standardize practices for reliability, alerting, and response - Engage with Engineering and Product leaders Roles and Responsibilities: - Establish and lead the implementation of organizational reliability strategies, aligning SLAs, SLOs, and Error Budgets with business goals and customer expectations. - Develop and institutionalize incident response frameworks, including escalation policies, on-call scheduling, service ownership mapping, and RCA process governance. - Lead technical reviews for infrastructure reliability design, high-availability architectures, and resiliency patterns across distributed cloud services. Champion observability and monitoring culture by standardizing tooling, alert definitions, dashboard templates, and telemetry data schemas across all product teams. - Drive continuous improvement through operational maturity assessments, toil elimination initiatives, and SRE OKRs aligned with product objectives. Collaborate with cloud engineering and platform teams to introduce self-healing systems, capacity-aware autoscaling, and latency-optimized service mesh patterns. - Act as the principal escalation point for reliability-related concerns and ensure incident retrospectives lead to measurable improvements in uptime and MTTR. - Own runbook standardization, capacity planning, failure mode analysis, and production readiness reviews for new feature launches. Mentor and develop a high-performing SRE team, fostering a proactive ownership culture, encouraging cross-functional knowledge sharing, and establishing technical career pathways. - Collaborate with leadership, delivery, and customer stakeholders to define reliability goals, track performance, and demonstrate ROI on SRE investments

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