Manager - Site Reliability

1 week ago

Hyderabad, India ZORTECH SOLUTIONS PRIVATE LIMITED Full time

Job Title : Site Reliability Engineering (SRE) ManagerLocation : HyderabadEmployment Type : Full-TimeWork Model : 3 Days from office (Hybrid)Summary :The SRE Manager will lead the reliability engineering function, ensuring infrastructure resiliency and optimal operational performance. This hybrid role blends technical leadership with team mentorship and cross-functional coordination.Experience Required :10+ years total experience, with 3+ years in a leadership role in SRE or Cloud Operations.Technical Knowledge and Skills : Mandatory :- Deep understanding of Kubernetes, GKE, Prometheus, Terraform- Cloud : Advanced GCP administration- CI/CD : Jenkins, Argo CD, GitHub Actions- Incident Management : Full lifecycle, tools like OpsGenieNice to Have :- Knowledge of service mesh and observability stacks- Strong scripting skills (Python, Bash)- Big Query /Dataflow exposure for telemetryScope :- Build and lead a team of SREs- Standardize practices for reliability, alerting, and response- Engage with Engineering and Product leadersRoles and Responsibilities :- Establish and lead the implementation of organizational reliability strategies, aligning SLAs, SLOs, and Error Budgets with business goals and customer expectations.- Develop and institutionalize incident response frameworks, including escalation policies, on-call scheduling, service ownership mapping, and RCA process governance.- Lead technical reviews for infrastructure reliability design, high-availability architectures, and resiliency patterns across distributed cloud services. - Champion observability and monitoring culture by standardizing tooling, alert definitions, dashboard templates, and telemetry data schemas across all product teams.- Drive continuous improvement through operational maturity assessments, toil elimination initiatives, and SRE OKRs aligned with product objectives. - Collaborate with cloud engineering and platform teams to introduce self-healing systems, capacity-aware autoscaling, and latency-optimized service mesh patterns.- Act as the principal escalation point for reliability-related concerns and ensure incident retrospectives lead to measurable improvements in uptime and MTTR.- Own runbook standardization, capacity planning, failure mode analysis, and production readiness reviews for new feature launches. - Mentor and develop a high-performing SRE team, fostering a proactive ownership culture, encouraging cross-functional knowledge sharing, and establishing technical career pathways.- Collaborate with leadership, delivery, and customer stakeholders to define reliability goals, track performance, and demonstrate ROI on SRE investments (ref:hirist.tech)

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