Manager - Site Reliability

3 weeks ago

Hyderabad, Telangana, India ZORTECH SOLUTIONS PRIVATE LIMITED Full time

Job Title : Site Reliability Engineering (SRE) Manager

Location : Hyderabad

Employment Type : Full-Time

Work Model : 3 Days from office (Hybrid)

Summary :


The SRE Manager will lead the reliability engineering function, ensuring infrastructure resiliency and optimal operational performance. This hybrid role blends technical leadership with team mentorship and cross-functional coordination.

Experience Required :


10+ years total experience, with 3+ years in a leadership role in SRE or Cloud Operations.

Technical Knowledge and Skills :

Mandatory :


- Deep understanding of Kubernetes, GKE, Prometheus, Terraform

- Cloud : Advanced GCP administration

- CI/CD : Jenkins, Argo CD, GitHub Actions

- Incident Management : Full lifecycle, tools like OpsGenie

Nice to Have :


- Knowledge of service mesh and observability stacks

- Strong scripting skills (Python, Bash)

- Big Query /Dataflow exposure for telemetry

Scope :


- Build and lead a team of SREs

- Standardize practices for reliability, alerting, and response

- Engage with Engineering and Product leaders

Roles and Responsibilities :


- Establish and lead the implementation of organizational reliability strategies, aligning SLAs, SLOs, and Error Budgets with business goals and customer expectations.

- Develop and institutionalize incident response frameworks, including escalation policies, on-call scheduling, service ownership mapping, and RCA process governance.

- Lead technical reviews for infrastructure reliability design, high-availability architectures, and resiliency patterns across distributed cloud services.

- Champion observability and monitoring culture by standardizing tooling, alert definitions, dashboard templates, and telemetry data schemas across all product teams.

- Drive continuous improvement through operational maturity assessments, toil elimination initiatives, and SRE OKRs aligned with product objectives.

- Collaborate with cloud engineering and platform teams to introduce self-healing systems, capacity-aware autoscaling, and latency-optimized service mesh patterns.

- Act as the principal escalation point for reliability-related concerns and ensure incident retrospectives lead to measurable improvements in uptime and MTTR.

- Own runbook standardization, capacity planning, failure mode analysis, and production readiness reviews for new feature launches.

- Mentor and develop a high-performing SRE team, fostering a proactive ownership culture, encouraging cross-functional knowledge sharing, and establishing technical career pathways.

- Collaborate with leadership, delivery, and customer stakeholders to define reliability goals, track performance, and demonstrate ROI on SRE investments

(ref:hirist.tech)

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