Licensing Specialist

Position Overview As a Licensing Specialist for the Civil Construction Field Systems CCFS Sector you will serve as the primary point of contact for our Dealers and Distribution Partners providing specialized support for all licensing and subscription-related issues You will deliver clear step-by-step guidance ensuring issues are resolved in a timely and effective manner This role requires you to navigate multiple internal systems and tools to verify and resolve a wide range of issues You will also collaborate with our internal engineering and product teams through a formalized escalation process to resolve complex technical issues and ensure a seamless customer experience A foundational understanding of the products within the CCFS portfolio is essential to successfully troubleshoot and resolve potential problems What You Will Do Serves as the Tier 2 Point of Contact for all Licensing and Subscription issues reported through existing Support channels Provide clear step-by-step guidance to ensure issue resolution in a timely manner Communicate with Dealers and Distribution Partners via Phone Email or Chat Work in multiple licensing systems and provided tools in order to solve issues Participate in ongoing product improvement by acting as the Voice of the Customer for Licensing and Subscription related issues Other Duties as Needed What Skills Experience You Should Bring Proven ability to learn and troubleshoot software with a strong interest in software licensing and subscription models Exceptional communication skills with the ability to provide clear step-by-step guidance to customers and dealers A customer-focused mindset and the ability to navigate challenging conversations professionally Strong analytical and problem-solving skills with the ability to navigate multiple internal systems and tools to diagnose and resolve complex issues Experience collaborating with internal engineering and product teams to manage and resolve technical escalations Experience with Oracle Virtual Warehouse and Next Virtual Warehouse EPP EMS License Manager LDK-EMS HASP Programmer First Second or Third Shift work hours may be required Basic understanding of computer networking concepts TCP IP Ports and Port Protocol Foundational knowledge of software products preferably within the construction civil or geospatial industries is a plus About Your Location We truly believe that connecting in person makes a big difference for our team By being together in the office it helps us connect easily for quick chats informal conversations and all-around better teamwork This role is a key part of that as you ll be joining us in the office 2-4 days a week In this role you ll work with your manager to figure out a flexible schedule that helps you make the most of your in-office time About Trimble Dedicated to the world s tomorrow Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure build grow and move goods for a better quality of life Core technologies in positioning modeling connectivity and data analytics connect the digital and physical worlds to improve productivity quality safety transparency and sustainability From purpose-built products and enterprise lifecycle solutions to industry cloud services Trimble is transforming critical industries such as construction geospatial agriculture and transportation to power an interconnected world of work For more information about Trimble NASDAQ TRMB visit How to Apply Please submit an online application for this position by clicking on the Apply Now button located in this posting Application Deadline Applications could be accepted until at least 30 days from the posting date Join a Values-Driven Team Belong Grow Innovate At Trimble our core values of Belong Grow and Innovate aren t just words they re the foundation of our culture We foster an environment where you are seen heard and valued Belong where you have an opportunity to build a career and drive our collective growth Grow and where your innovative ideas shape the future Innovate We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual Become part of a team where your contributions truly matter If you need assistance or would like to request an accommodation in connection with the application process please contact AskPX px trimble com