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Nurture and grow franchisee allocated with support of team of direct reportees FLS LBS Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process policies and guidelines defined by the organization As a CBH individual will own the span of Branches within a Regional office in defined territory He she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs To achieve this he she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO Typical Targets and Measures Profitable franchisee 1 Achieving defined number of LBS in Franchisee 2 Activate Branch LBS and achieve desired productivity from active LBS as per plan 3 Engagement Activity Management High engagement levels to be maintained at Branch levels with support from ISM 4 APE new business growth as per AOP 5 Renewal book Persistency maintain desired level of First Year and overall persistency across channels Customers Stakeholders Improve the quality of Relationship Management at a Branch Manager Regional Head level 1 Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2 Engage with Branches and influence and support them for driving insurance business 3 Cross functional engagement within CHOICe with Business Development EIMA Training operations for ensuring support to LBS and FLS Leadership Teamwork Leadership Teamwork People Development Manage alignment between functions in the respective HUBs 1 Strategize and Plan to ensure business delivery through Activity management and other initiatives 2 Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3 Industry competition knowledge and countering with strengths that we have in CHOICe 4 Create an environment of ongoing personal team learning and development by being a Coach and Mentor and effectively building upon individual strengths Invest in Staff Training Development basis DAP for individual team member Provide opportunities to team members to take up additional responsibilities Foster positive attitude high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations Operational Effectiveness Control Ensure Controls and Audit are in place as required by IRDA CHOICe Compliance Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively Facilitate Quality Sales by ensuring that each customer is made aware of the product details Identify any trend weak links in the early stages and ensure dialogue with Branch Manager Regional Head to address such issues Ensure NIL frauds for any case sourced handled by the Branch Keep self and Team updated on all new and existing products of CHOICe Sales Process Underwriting norms and Compliance guidelines Regular usage of ACT and analytics Use of Bank intranet ATS and Distributor portal for customer service issues
