Cse (customer Support Executive)

4 days ago


Karnal HR IN Tapify Full time

Tapify is a fast-growing startup offering NFC-based Review Standees Business Cards Keyrings and custom branding products We serve customers across India and pride ourselves on smooth communication and fast support Position Overview We are hiring a Customer Support Executive who will take complete ownership of customer communication across all platforms Key Responsibilities 1 Customer Calls Inbound Outbound Answer all customer calls professionally Provide information about products orders delivery updates and customisation Handle escalations and provide timely resolutions Call customers for pending details logo links customisation inputs 2 Chat Support Across All Platforms Respond to customer inquiries on WhatsApp Business Instagram DM Facebook Chat Email Website Chat if any Maintain fast response time and a helpful tone Share order updates pricing offers and product guidance 3 Shiprocket Escalation Handling ONLY Issues - No Dispatch Tasks Raise and track Shiprocket disputes for Weight discrepancies Fake RTO cases Courier delivery delays Lost shipments Follow up with KAM Key Account Manager for dispute resolution Coordinate with customers for delivery confirmations if required 4 Order Support Coordination Update customer issues and comments in Google Sheets CRM Coordinate with design production teams if customer requests updates Maintain a log of escalations and resolutions Provide daily summary of customer issues and follow-ups Education Qualification Minimum Graduation B A B Com BBA B Sc Any equivalent degree Candidates with strong communication skills and customer support experience will be preferred Candidate Requirements Excellent communication in Hindi basic English Confident on phone calls must Strong follow-up skills Must know WhatsApp Web calling apps and basic Excel Sheets Experience with customer support or e-commerce support preferred Job Types Full-time Permanent Pay 10 000 00 - 15 000 00 per month Benefits Paid time off Work Location In person



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