ECS Technical Operations SM/ Senior Linux

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do

We are seeking an experienced Senior Linux & Cloud Administrator to join our global team. You will provide L3/L4 expert-level support for all Linux OS and infrastructure-related issues across SAP ECS. Your responsibilities will include troubleshooting, incident management, root cause analysis, and driving continuous improvement for operational efficiency.

The ideal candidate brings deep technical knowledge of Linux systems, excellent problem-solving skills, and thrives in a dynamic, fast-paced, and global 24x7 support environment.

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Key Responsibilities

- Ensure 24x7 availability of SAP systems hosted in SAP ECS.

- Respond to, troubleshoot, and resolve alerts and incidents at the Linux OS and infrastructure layers.

- Manage Alibaba Cloud services, including virtual machines, storage, and network resources.

- Monitor and manage infrastructure to ensure optimal performance, scalability, and security.

- Configure and manage virtual networks, subnets, routing, and network security groups.

- Implement monitoring tools and configure alerts for proactive system management.

- Develop and maintain automation tools to streamline routine tasks and processes.

- Collaborate with internal teams to address technical requirements and resolve issues.

- Maintain comprehensive documentation of configurations, procedures, and best practices.

- Follow ITIL-based change management processes.

- Identify and implement automation opportunities in daily operations.

- Work comfortably in a fast-paced, flexible, and dynamic environment.

- Participate in 24/7 operations support, including on-call, weekend, and shift-based duties.

- Apply ITIL incident management principles for effective resolution.

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What You Bring

Experience:

- 8+ years of hands-on experience in Linux system administration.

- Proven expertise in troubleshooting and incident handling.

Technical Skills:

- Linux Expertise: Deep knowledge of Linux internals, kernel architecture, memory management, file systems, and system calls.

- Cloud Infrastructure: Experience with Alibaba Cloud or equivalent platforms such as AWS, GCP, or Azure.

- Diagnostics & Troubleshooting: Proficiency with tools such as top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, and systemd-analyze.

- Networking: Strong understanding of TCP/IP, DNS, DHCP, subnetting, and related protocols.

- Backup & Restore: Familiarity with data protection strategies.

- Infrastructure Services: Working knowledge of DNS, LDAP, and other essential infra services.

- Security: Understanding of OS hardening, compliance, security best practices, vulnerability scanning, and intrusion detection tools.

- Scripting & Automation: Proficiency in Shell, Python, and tools like Ansible, Puppet, Chef, or Terraform.

- Virtualization: Familiarity with container and orchestration technologies like Docker and Kubernetes.

Soft Skills:

- Analytical Thinking: Strong analytical and root cause analysis capabilities.

- Communication: Excellent verbal and written communication skills, with the ability to articulate technical content to both technical and non-technical stakeholders.

- Documentation: Ability to produce clear and concise technical documentation.

- Incident Management: Experience with ITIL or similar frameworks.

- Learning Mindset: Passion for continuous learning and skill enhancement.

Language Requirements:

- Fluency in English is mandatory.

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Tools & Technologies

- Monitoring: Prometheus, Grafana

- Log Management: Splunk

- Diagnostics: As listed under Technical Skills

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Meet Your Team

SAP Enterprise Cloud Services (ECS) operates SAP's private cloud solutions, hosted on leading hyperscalers such as Microsoft Azure, Google Cloud Platform, and Amazon Web Services.

As part of the ECS Delivery Technical Operations unit, the Server Management team ensures 24x7 stability and efficiency of business-critical SAP systems. The team is responsible for maintaining the OS and infrastructure in both SAP and hyperscaler data centers. In addition to daily operations, the team contributes to strategic initiatives and adoption of next-gen technologies.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 429385 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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