Resource Planning Analyst
4 weeks ago
Job Title: Resource Planning Analyst
Shift time: General shift 9 AM 6 PM
Experience: 5+ Yrs
Assignment Length: 12 Months
Location: Bangalore (Hybrid - Tuesday, Wednesday, Thursday)
The roles and responsibilities:
- Support Resource Planning Team: Monitor, forecast, and plan demand for queue volume, including short-term and medium-term forecasting.
- Data Analysis: Perform strong data analysis using SQL or Python, with Java as a mandatory skill for developing and creating skilled routing for reviewers.
- Forecasting: Analyze data, identify trends, and augment forecasting abilities for trust operations (trust and safety team), focusing on back-office work rather than direct customer interaction
- Workforce Management Tools: Utilize workforce management software, specifically 'Nice,' for scheduling and operational planning, to support forecasting and staffing decisions..
- Programming Requirement: Java is mandatory, plus either SQL or Python, mainly for data analysis and automation tasks..
- Collaboration: Partner closely with engineering and operations teams to understand new launches, product changes, and project-driven work, and to share analysis and recommendations, especially for data-driven decision-making and process improvements.
- Reporting & Recommendations: Provide outlooks for the next three to six months, inform operations of trends and challenges, and recommend staffing adjustments as needed.
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