Technical Support

9 hours ago

Ahmedabad Noida, India Paulwin George (Proprietor of Angel And Genie) Full time

Job Description Roles & Responsibility: - Handling Technical Support Calls & Tickets - Resolving issues Remote Access, Phone Support, etc. - Performing Installation & Configuration of IceWarp, MySQL,SSL, Linux & Windows Server OS - Monitoring Servers (IceWarp, MySQL, etc) - Performing Migration - Handling Presales queries (L1/L2) - Handling important/urgent calls during non-office hours - Providing Support during Emergency as required (Off hours) - Should Handle atleast 30 Tickets per month when in support role - Should handle atleast 4 implementations in a month - Handle escalation from Customer (as per escalation matrix) Key skills: Messaging Administrator, Windows server, Linux server, System Administrator Knowledge Required: - Administration of Windows - Administration of Linux (CentOS, Debian, Ubuntu) - Network level skills - Email protocols (SMTP, POP3, IMAP) - MS SQL Server, MySQL Server (Installation, configuration, fine tune, - backup restore, query execution, troubleshooting) - Experience with ActiveDirectory and LDAP. - Experience with the administration of mail server - MS Exchange/Lotus - Domino/Postmaster/Zimbra/Mdaemon - Virtualization (VMWare, HyperV) - Knowledge in SSL Certificates - Knowledge of helpdesk/ticketing system (Kayako/Zendesk) - Technical understanding (Systems, Database, Networks) - Very Good communications skills English, written & spoken - High customer orientation, communication strength, team ability - Self-initiative / motivation / willingness to learn - 5+ years of experience in the same domain

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