Immediate Start Sales Support Repersentative

18 hours ago


Sahibzada Ajit Singh Nagar, India Lytegen Full time

Join the Clean Energy Revolution with Lytegen Lytegen is a leading provider of renewable energy solutions, dedicated to creating a sustainable future. We are currently looking for a passionate Sales Support Representative to join our dynamic team and play a vital role in supporting our sales efforts. Key Responsibilities: - Handle inbound and outbound calls from U.S. customers regarding installations, service, and general inquiries. - Provide clear, friendly, and professional communication on every interaction. - Manage customer retention by addressing issues quickly and preventing cancellations. - Follow-up proactively with customers to ensure satisfaction and build long-term trust. - Escalate technical or complex cases to relevant departments with complete details. - Update customer records accurately in CRM (Insightly / Ascent / HubSpot). - Maintain performance metrics for response time, resolution quality, and call handling. - Participate in ongoing product, service, and communication training. - Deliver a “white-glove” experience on every call — professional tone, patience, and solution-orientation. Requirements - 2–5 years of experience in U.S.-facing customer service or call-center roles (solar, telecom, or tech preferred). - Excellent English communication skills — near-native fluency required. - Strong soft skills: empathy, listening, confidence, patience, and positivity. - Great voice quality and clarity — must sound professional on calls. - Comfortable handling retention and escalation conversations. - Proficient with CRMs, ticketing tools, and Google Workspace. - Organized, disciplined, and thrives under structure and accountability. - Team player who is not afraid to speak up and take initiative. Benefits - Full training provided - Opportunities for internal growth - Excellent work environment - Great Learning



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