Director - Quality Management System

Company Overview GEP is a diverse creative team of people passionate about procurement We invest ourselves entirely in our client s success creating strong collaborative relationships that deliver extraordinary value year after year Our clients include market global leaders with far-flung international operations Fortune 500 and Global 2000 enterprises leading government and public institutions We deliver practical effective services and software that enable procurement leaders to maximise their impact on business operations strategy and financial performance That s just some of the things that we do in our quest to build a beautiful company enjoy the journey and make a difference GEP is a place where individuality is prized and talent respected We re focused on what is real and effective GEP is where good ideas and great people are recognized results matter and ability and hard work drive achievements We re a learning organization actively looking for people to help shape grow and continually improve us Are you one of us GEP is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex disability status or any other characteristics protected by law We are committed to hiring and valuing a global diverse work team For more information please visit us on GEP com or check us out on LinkedIn com What you will do Job Title Quality Management System QMS Lead - Procurement Services We are seeking a highly skilled and process-oriented Quality Management System QMS Manager to design implement and manage an enterprise-wide Quality Management System tailored for procurement service operations This individual will play a key role in driving compliance continuous improvement and operational excellence across client accounts through internal audits SOP validation Six Sigma training and SOC control enforcement Key Responsibilities QMS Design Implementation Design and implement a robust Quality Management System aligned with ISO 9001 Six Sigma and SOC 1 2 control frameworks Define and document standard operating procedures SOPs for key processes Procure-to-Order Order-to-Pay Vendor Onboarding and Contract Management Set up a system to manage document control change management non-conformities CAPA and performance metrics Internal Audit Compliance Plan and conduct periodic internal audits across client accounts to assess process compliance control adherence and SOP validation Identify risks gaps and process deviations recommend and track corrective preventive actions Ensure readiness for client audits and external assessments e g SOC ISO audits Team and Account Quality Ownership Develop and deploy a quality owner model assign QMS representatives per client account Train and coach account-level quality leads to drive adherence and ownership Create quality dashboards and report KPIs to leadership and clients Process Improvement Six Sigma Lead cross-functional process improvement initiatives using Lean Six Sigma methodologies Build a continuous improvement culture across delivery teams Facilitate Six Sigma training Yellow Green Belt and drive certification initiatives Training Change Management Develop and roll out quality and compliance training modules SOC control SOP usage audit prep etc Foster organization-wide awareness and capability in quality standards and methodologies What you should bring Qualifications Bachelor s Degree in Business Engineering Operations or a related field 6-10 years of experience in quality management internal audit or operations in procurement or BPO shared services context Proven experience in implementing and managing ISO 9001 QMS Certified Six Sigma Green Belt Black Belt preferred Strong knowledge of SOC control requirements and compliance frameworks Excellent communication analytical and stakeholder management skills Experience in procurement or supply chain domain Familiarity with tools like SAP Ariba Coupa Oracle Procurement or ServiceNow Exposure to automation workflow tools or process mining software Key Competencies Quality-centric mindset with a strong operational grip Structured approach to problem-solving and root cause analysis Strong leadership and influencing skills Detail-oriented with the ability to drive change across teams