Senior Associate

2 weeks ago

Bengaluru India TMRW House of Brands Full time

Job Description Senior Associate - Central Logistics Operations Location: Bangalore We are seeking a results-driven and detail-oriented Omni-Channel Central Logistics Operations professional to manage, optimize, and coordinate logistics processes across our online sales channels. The ideal candidate will have a strong background in supply chain operations, Logistics and Planning with proven experience in supporting multi-channel or omni-channel distribution networks. Key Responsibilities: 1. Central Operations Management Oversee end-to-end logistics operations for omni-channel fulfillment including e-commerce,Q-commerce, retail, marketplace, and B2B orders. Ensure efficient order allocation, right service partner, and timely dispatch across all channels - focusing on excellent customer experience. Coordinate between warehouse, transport, vendor selection & on-boarding, and customer service teams for seamless execution. 2. Process & System Efficiency Work with WMS/OMS/TMS platforms to streamline order processing, logistics tracking, and fulfillment accuracy. Identify process bottlenecks and implement automation or process improvement initiatives. Ensure data integrity and maintain operational dashboards for performance tracking. 3. Performance Monitoring Track key Logistics KPIs such as Outbound throughput,On-Time performance, courier partner daily reporting. Manage logistics partners (3PLs, courier partners, transporters) for timely pickup, delivery, returns and monthly closure. Negotiate service levels, monitor performance and improvement, and address escalations effectively. 4. Reporting & Analytics Generate and analyze key KPIs - delivery TAT, cost per shipment, return ratio, and real-time reporting. Provide actionable insights to improve service levels and reduce logistics costs. Qualifications & Experience: 58 years of experience in supply chain planning, Logistics operations, preferably in e-commerce or D2C. Strong analytical skills with proficiency in Excel and exposure to BI tools (e.g., Power BI, Tableau, Google sheet dashboards). Experience in working with multi-channel fulfillment models (B2B, D2C, marketplaces). Good communication and stakeholder management skills. Experienced in New Age WMS/OMS systems (Unicommerce, Incref, Clickpost or similar)

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